Medical Secretary

Job description

Job responsibilities

TheMedical Secretaryplays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support . The role involves managing patient correspondence, referrals, and medical records to support efficient clinical care and reporting.

Person Specification

Experience

Essential

• Proficiency in Microsoft Office and general IT skills.
• Ability to prioritise tasks and manage a busy workload.
• Experience handling confidential and sensitive information in compliance with GDPR.
• Excellent written and verbal communication skills.
• Strong attention to detail for accurate data entry and correspondence.
• Previous experience using EMIS Web and audio typing.
• Knowledge of medical terminology to accurately process letters and referrals.
• Experience handling NHS and private referrals.
• Familiarity with Docman for scanning and filing patient documents.
• Experience handling patient queries in a professional and empathetic manner.
• Liaising with hospitals, consultants, and external healthcare providers.
• Dealing with urgent and routine requests efficiently.
• Understanding of NHS procedures, including referrals, medical records, and complaints.
• Awareness of confidentiality, data protection - GDPR, and safeguarding.
• Familiarity with medical insurance reports and legal documentation.
• Experience in customer-facing roles with strong interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Experience collaborating with GPs, nurses, receptionists, and admin staff.
• Problem-solving skills and the ability to remain calm under pressure.

Desirable

• Medical Secretary qualifications.
• Previous experience in hospital or specialist clinic settings.
• Experience dealing with insurance and medico-legal requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Symons Medical Centre

Address

The Symons Medical Centre

25 All Saints Avenue

Maidenhead

Berkshire

SL6 6EL

Employer's website

https://www.thesymonsmedicalcentre.co.uk/ (Opens in a new tab)