LEAD CARE-COORDINATOR

Job description

Job responsibilities

Support PCN Operations Manager with day-to-day operations.

Line Management of PCN Care Coordinators across all PCN Teams including regular 1-1s and yearly appraisals -accompanied by Ops Manager.

Standard return to work conversations for all PCN staff.

Assigning and management of Treatment Centre Clinicians, First Contact Physios, Mental Health Team & Social Prescribers clinical ledgers on S1.

Uploading staff sickness on BrightHR, informing Operations Manager weekly of any issues.

Cover Treatment Centre reception desk when required.

Support additional future service delivery projects as the PCN develops.

Support and assist in organisation of all PCN events.

Teamnet training monitoring for all PCN staff.

Sourcing and issuing of staff uniform -scrubs.

Completion and distribution of Enhanced Care Team visiting rota.

ICE issues -if absence of Digital team

PCN Website - PCN social media Working alongside Network Administer.

Be responsible for updating the PCN Service booklet.

Develop relationships with social prescribing link workers, health and wellbeing coaches, social services, the enhanced care team, Primary Care Network colleagues and professionals in the wider health economy as required.

Support the PCN Digital Lead in the deployment and ongoing maintenance of new technologies, remote monitoring tasks-safety nets and education of patients, i.e. use of Healthcare Apps.

Run regular proactive reports and utilise both S1 and DiiS to identify patients who may be at risk or benefit from new or improved services Population Health Intelligence, public health reports.

Be involved in supporting new processes to bring efficiencies to the Treatment Centre and clinical teams.

Assist with Lantum alongside Operations Manager for booking of Locum GPs.

Provide support to carers identify and then signpost to support for those in need. Link with the carers leads in the practices.

Development of a PCN Patient Participation group.

Be involved in supporting and promoting cancer screening, e.g. smears, bowel screening for patients not engaged

To attend and contribute to staff meetings and development meetings constructively.

To identify problems with the operational systems in use within reception and make recommendations for improvement.

Ensure building security have thorough knowledge of entrances, doors, windows, alarm and security procedures.

Open and close the premises as required following the security procedures.

Health & Safety

Organising regular fire drills.

Assist with health & safety as required.

Completing documents on BrightSafe as per instruct from Operations Manager.

Equality & Diversity

Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.

The PCN is a friendly, flexible, forward thinking and a supportive Network.

Equal opportunity

Bournemouth East Collaborative PCN is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

Immigration Act 2016

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Bournemouth East Collaborative PCN permission to contact the Home Office-UKBA to establish your immigration status and eligibility to work at Bournemouth East Collaborative PCN.

Bournemouth East Collaborative PCN is not a Tier Sponsor.

Bournemouth East Collaborative PCN reserves the right to close this vacancy early should we receive sufficient applications.

Employer's website

https://bournemoutheastcollaborative.co.uk -Opens in a new tab

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION -this list is not exhaustive, Essential criteria
• Previous administrative experience working in an NHS setting.
• Good Knowledge of SystmOne Primary Care clinical and administrative system. Ability to support and offer training to BEC staff
• Proficient IT, analytical and project planning skills
• Interest and experience in Digital technologies- public health, health inequalities
• Experience and good knowledge of Microsoft Office, Excel
• Good coordination, organisational and time management skills
• Ability to multitask, be a self-starter and take busy days in your stride.
• Demonstrate empathy and compassion for our patients.
• Strong communication in English, both written and spoken.
• High degree of accuracy with regard to patient correspondence-notes
• Ability to complete tasks to deadlines and to a specified standard.
• Ability to be flexible in approach to work.
• Ability to work without close supervision.
• The ability to work to a professional standard.

Desirable

• Desirable criteria-
• Previous experience in Primary Care
• Ability to undertake searches, construct reports and use other documentation for recording as necessary
• Evidence of Leadership and training skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bournemouth East Collaborative PCN

Address

The Treatment Centre

First Floor, Beechey Road

Bournemouth

Dorset

BH51LX

Employer's website

https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)