Job responsibilities
Reception-
The below list is not exhaustive-
The duties and responsibilities to be undertaken by members of the Treatment Centre reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PCN Operations Manager dependent on current and evolving practice workload and staffing levels.
Maintain and monitor the Treatment Centre appointments system, using SystmOne.
Undertake a variety of administrative duties to assist in the efficient and smooth running of the centre, including the provision of clerical support to clinical staff and other members of the centre team.
Process personal and telephone requests for appointments, and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
Meet and greet patients in a friendly, courteous manner, ensuring they are recorded as arrived on SystmOne.
Assist with telephone requests/queries in the appropriate way.
Ensure patients are contacted prior to attending the appointment, to confirm attendance, location of the centre and therefore, reducing the risk of no shows and missed appointments by sending SMS reminders
Take messages and relay information to the appropriate member of staff.
Processing and recording of information in accordance with Treatment centre procedures.
Update patients personal details, if requested to do so.
Facilitate effective communication between patients, members of the primary health care team, PCN member practices and other associated Healthcare agencies when required.
Keep the reception and administration area tidy and free from obstructions and clutter.
Updating the patient information leaflets within the centre and ensuring notice boards in the waiting area are up to date.
Report any untoward incidents such as complaints, as per company policies/procedures.
To receive and assist patients who arrive at the centre, offering additional assistance to patients who may require support in reaching the waiting area from the ground floor.
Monitor the waiting area and appropriately request for triages for patients who present with worsening symptoms.
To adopt a proactive approach and deal with any issue relating to Reception which may arise.
To remain courteous and professional in emotional circumstances.
Chaperoning clinicians when requested - training is provided.
Ensure building security have thorough knowledge of entrances, doors, windows, alarm and security procedures.
Care Co-Ordinator-
Monitor stock levels and ensure stock rotation. Informed Lead for ordering should there by any issues.
Work as part of the Treatment Centre team, proactively identifying and working with a cohort of patients to support primary care professionals in ensuring patients clinical and personalised care requirements are met.
Ensure that patients have good quality information and are signposted to interventions and appropriate organisations to support them in their health and wellbeing.
Develop relationships with social prescribing link workers, health and wellbeing coaches, social services, the enhanced care team, Primary Care Network colleagues and professionals in the wider health economy as required.
Be involved in supporting new processes to bring efficiencies to the treatment centre and clinical teams.
Ensure clinical rooms are well equipped and tidy.
To help the Treatment Centre clinicians focus on the delivery of a comprehensive service to reflect National Clinical Pathways, local priorities, health inequalities and patients at risk.
Booking and management of NHS Healthchecks.
Undertake PCN Hypertension pathway duties including booking appointment with patients, responding to tasks were required and liaising with Healthcare professionals were appropriate.
Be involved in supporting and promoting cancer screening, e.g. smears, bowel screening. Maintaining resources on patient notice board.
Booking Patients in clinics were required. i.e. spirometry and smear etc
Conducting digital support where required; audits, viso, NHS app support.
To ensure data protection policy is adhered to when sending patient identifiable information.
To accurately manage the clinical correspondence once trained
To attend and contribute to staff meetings and development meetings constructively.
To identify problems with the operational systems in use within reception and make recommendations for improvement
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include-
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The PCN is a friendly, flexible, forward thinking and a supportive Network.
Benefits include-
Working with a friendly, encouraging, and supportive team
CPD training courses
Free parking on site
Access to health service discounts online- Blue Light Card, where well-known brands offer discounts to NHS employees.
NHS Pension Scheme
Employee Assistance Programme
Free flu jabs
Network events
Dedicated support for health and wellbeing for all PCN staff
Staff friendly policies to support work-life balance.
Cycle to work scheme after successful probationary period
Staff events-functions
Equal opportunity
Bournemouth East Collaborative PCN is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Immigration Act 2016
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK, prior to the interview. In completing this application, you are giving Bournemouth East Collaborative PCN permission to contact the Home Office-UKBA to establish your immigration status and eligibility to work at Bournemouth East Collaborative PCN.
Bournemouth East Collaborative PCN is not a Tier Sponsor.
Bournemouth East Collaborative PCN reserves the right to close this vacancy early should we receive sufficient applications.
Employer's website
bournemoutheastcollaborative.co.uk
