Digital Lead, Bournemouth East Collaborative Primary Care Network

Job description

Job responsibilities

The Digital Lead will work with clinical and support teams within Primary Care Networks to identify, scope, plan, and lead digital transformation, drawing insight and expertise from and staff at all levels.

The post holder willuse data and local insight to identify opportunities to drive transformation & improvement with a view to improving:

• Patient access
• Staff and patient satisfaction
• Optimising the use of digital and new ways of working
• Improving the efficiency and sustainability of general practice

The post holder will work closely with ICS colleagues and networks to ensure local digital transformation, strategy, plans and activity are aligned to the ICS Primary Care priorities including:

• Optimisation of digital and new ways of working
• Retention & development of multi-professional teams
• Hardwiring the system to support change through Quality Improvement

The post holder will work to coordinate with and bring in additional specialist expertise when required to deliver transformation plans, e.g., analytics, evaluation, policy, digital, workforce, estates etc.

The post holder will help to develop strategy related to digital transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and championing diversity and inclusion. This will be balanced with an operational hands on approach working alongside and supporting colleagues to deliver transformation.

The post holder will work autonomously, connecting with the PCN digital team (Digital Care Coordinator, Data Ambassador, Digital Champion) to deliver PCN digital projects such as digital triage, patient flow management, automation opportunities, development of new shared care systems and optimising the use of clinical systems.

The post holder will help the PCN adopt new technology to improve access to care and enable PCN staff to work more effectively to support the sustainability of general practice services.

Information and data management

The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts. These skills will be used to:

• Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
• Bring together data from a variety of sources and use information to develop insights into working practices, effectively tailoring content to meet the needs of the audience.
• Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges.
• Interpret data and highlight variation to support open discussion about where variation is and is not warranted.
• Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues.
• Support and encourage a focus on data in understanding the effectiveness of changes made
• Seek and secure analytical resource to support the PCN in developing and implementing appropriate data and information sharing mechanisms.
• Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.

Communication and engagement

With responsibility for developing and supporting delivery of transformational projects across the PCN, the post holder will require expertise in communications and engagement, and specifically in bringing people together and gaining support and buy-in to change.

This expertise will be used to:

Build good working relationships with internal and external stakeholders.

Initiate and participate in development of effective systems of communication and co-operation between member practice.

Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff.

Support practices to communicate changes and new processes effectively to patients.

Identify best practice from other areas that could be applicable to the local PCN and communicate this to staff.

Make connections across the PCN to support learning between practices and sharing of best practice.

Work in partnership with ICS Primary Care Teams and other service delivery organisations to plan and deliver changes that will improve working between general practices and other primary care and non-primary care services.

Lead or participate in relevant working groups and other fora across the PCN to agree changes, share learning, discuss challenges and resolves issues.

Represent the PCN on external groups or with external bodies as required, including in potentially sensitive situations.

Policy and Service Development

With responsibility for supporting the PCN to identify and make progress with transformational change, the post holder will have expertise in understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts.

This expertise will be used to:

Maintain a good knowledge of emerging policies from the Department of Health and Social Care, NHS England and Improvement and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally.

Work with the Integrated Care Board (ICB) to support the development of overall primary care transformation strategies and their delivery.

Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise national or system level initiatives based on local requirements.

Person Specification

Qualifications

Essential

• Professional qualification or experience in IM&T to demonstrate subject matter expertise.
• Project management qualification, such as PRINCE or equivalent experience.

Desirable

• Educated to Master's degree level or equivalent professional experience.
• Project management qualification, such as PRINCE or equivalent experience.
• Managing Successful Programmes (MSP) qualification

Experience

Essential

• Experience in project delivery through the entire project lifecycle from initiation to delivery.
• Experience of successfully delivering change and improvement in a patient facing environment.
• Leadership skills to influence others and initiate and implement change.
• Ability to produce professional reports.
• A proven track record of communicating and engaging with a wide range of staff and stakeholders; building trusted relationships.
• Good understanding of the Digital agenda within the NHS and Social Care Sector.
• Good understanding of current healthcare policy relating to primary care and integrated care.
• Awareness of the positive disruption that digital change can bring.

Desirable

• Experience in Digital/IM&T project management or transformation experience in a Health or Social Care environment.

Physical Skills

Essential

• Working knowledge of MS Office and good keyboard skills.

Desirable

• Working knowledge of SystmOne.

Autonomy

Essential

• Ability to work on own initiative and organise workload, allocating work as necessary.
• Ability to make decisions autonomously and to identify and act on challenges to move delivery forward.

Financial Resources

Essential

• Experience in budgetary responsibility and understanding of financial processes.

Other

Essential

• An ability to maintain confidentiality and trust.
• Used to working in a busy environment.
• Adaptability, flexibility and ability to cope with uncertainty and change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bournemouth East Collaborative PCN

Address

Shelley Manor Medical Centre

Beechwood Avenue

Bournemouth

BH5 1LX

Employer's website

https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)