Job responsibilities
Primary
duties:
a.
Distribute incoming and outgoing mail.
b.
Filing, storing and photocopying
records as required.
c.
Processing registrations, temporary
registrations, and de-registrations as per practice protocol and actioning all
GP2GP tasks.
d.
Scanning of patient related
documentation to patients healthcare records.
e.
Inputting data into the patients
healthcare records as necessary.
f.
Distributing incoming e-test results,
ensuring they are referred to the relevant clinician.
g.
Answering incoming phone calls for
appointments and other queries appropriately, by transferring calls, handling the
callers request, or signposting to correct services as necessary.
h.
Managing administrative queries from
patients as necessary and supporting all clinical staff with general
administrative tasks as requested.
i.
Effectively managing DNAs and referring
repeat offenders to the Practice Manager where appropriate.
j.
Maintaining and monitoring the
practice appointment system.
k.
Initiating contact with and responding
to, requests from patients, team members and external agencies.
l.
Directing requests for information
i.e. SAR, insurance/solicitors letters and DVLA forms to the secretaries.
m.
Monitoring and maintaining the
reception area and notice boards, ensure a clean, tidy, effective working area
at all times.
n.
Providing support to GPs by taking
baseline observations such as pulse oximetry, blood pressure, temperature,
pulse rate, weight and height (BMI checks), and recording all findings
accurately prior to the patient seeing the GP.
o.
Act as a chaperone as required.
p.
Supporting the practice nurses in
delivering health promotion programmes.
q.
Ensuring repeat prescriptions are
processed accurately and efficiently.
r.
Ensuring, with input from the
management team, the clinical session structure is effective, meets the needs
of the patients and clinicians have access to suitable rooms.
s.
Supporting the management team in the
compilation of practice reports as required.
t.
Identifying trends and devising
solutions to reduce risk and repeated occurrences of significant events.
u.
Carry out searches as requested to
assist the nursing and management teams to reach QOF targets.
v.
Effective conflict resolution and
communication skills to manage challenging situations.
Secondary
duties:
a.
Partake in audit as directed by the
audit lead.
b.
Providing cover and support during
periods of staff absence.
c.
Maintain and participate in the
receptionist rota for lunch and other cover.
d.
Support the Practice Manager in
producing and maintaining the duty rota, completing opening and closing
procedures in accordance with the practice policy.
e.
Support the Practice Manager with
Patient Participation Group related matters such as organising meetings, taking
minutes, etc.
f.
Support the health promotion lead and
display promotional material on the allocated noticed boards and in the waiting
room.
g.
Support the Practice Manager in the
reviewing and updating of the Practice Information Leaflet (PIL).
h.
Supporting the overall practice
clinical governance framework, submitting reports for OQF, enhanced services,
PPA claims, and other reporting requirements using CQRS/Open Exeter etc.
i.
Monitor and promote the use of the
Friends and Family Test.
j.
Participate in local initiatives to
enhance service delivery and patient care.
k.
Support and participate in shared
learning within the practice.
l.
Represent the practice locally as
required.