Andover PCN - Deputy Network Manager

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Implementation of new services until business-as-usual handover

Meet with commissioners to understand the contract requirements

Production of Gantt chart to communicate key dates/ actions required

Support with the recruitment process of new staff

Support with the IM&T requirements/ implementation

Seek best practice ideas from providers running similar services

Effectively hand over to a service lead once fully operational

Create, review and maintain service policies/ procedures

Ensure the organisation is compliant with Care Quality Commission (CQC) standards,

Ensure robust policies and procedures are in place, regular review and version control

Production of clear process guides to reduce staff dependency on leads

Review and maintain the PCN organisational action tracker and risk registers

Record and maintain all senior level actions trackers

To highlight possible risks, their likelihood, severity and mitigating actions

Lead Operational PCN Meetings and Admin support to senior level meetings

Co-ordinate and Lead weekly Operational Meetings

Board meetings, Practice Manager meetings

Monthly complaints and significant event meetings

Operational collaboration with external stakeholders

Premises lease administration and room hire rotas/ service level agreements

Maintain the Health Hub room rota and maximise usage in line with network Strategy

Produce and monitor room hire service level agreements for all room hirers

Liaise with the landlord of the Health Hub if situations occur

Ensuring PCN premises are compliant with Health & Safety regulations

Significant events/ complaints coordination

Complete management of all formal complaints received

Engage with staff members on formal complaint feedback

Review Datix for reported significant events

Chair the monthly complaints and significant events meetings

Communicate learning from complaints and significant events

Operational support and guidance to service leads

The remit of this role is broad and evolving and will require attention to detail in the delivery of high-quality day to day operations.

To line manage service leads (COVID vaccination service, Pharmacy, Mental Health services, Social Prescribing, MSK physio, Occupational therapy)

Offer mentor support, advice and guidance for above staff

Carrying out annual appraisals and regular 1-2-1s for above staff

Absence monitoring and covering where required for above staff

Effective conflict management as and when required

Person Specification

Behavioural

Essential

• Confident
• Self-aware and reflective
• Resilient
• Reliable
• Able to cope with stressful situations.
• Professional and leads by example
• Team focused

Experience

Essential

• Minimum of 12 months experience of working within Primary Care or healthcare setting
• Experience of Project Management
• Experience of developing and methodology implementing common systems and processes across teams and across service boundaries
• Experience of facilitating or managing change
• Experience in managing or leading staff
• Conflict resolution experience

Skills

Essential

• Demonstrate a wide range of leadership qualities, skills and management systems behaviours
• Ability to plan, organise and co- ordinate work effectively under their own initiative.
• A high level of communication skills will be required to engage with staff, senior managers, clinicians and patients/carers.
• Proven team worker with the ability to motivate others.
• Ability to plan and manage multiple workload priorities and meet deadlines.
• Effective time management and skills in prioritisation
• Ability to build relationships with others to enable and support collaborative working.
• Ability to line manager staff from multiple healthcare disciplines
• Able to use Microsoft packages

Employer details

Employer name

Andover Health Centre Medical Practice

Address

Andover PCN Office

2nd floor Chantry House, Chantry Centre

Andover

Hamphire

SP10 1RL

Employer's website

https://www.andoverhealthcentre.co.uk/ (Opens in a new tab)