Job summary
Would you like to make a difference to patient care?
Would you like to become part of a practice team that wants to make a difference and is working towards making positive changes to provide the best possible care they can for their patients?
Would you consider yourself to be compassionate, well motivated, and an excellent communicator with good keyboard skills?
Main duties of the job
We are looking for an enthusiastic receptionist/care navigator to join our busy, friendly and well organised team. Hours Monday to Friday 7.45am to 6pm with occasional Saturday morning and evening until 8pm as per rota. Additional cover for holidays and sickness is essential. You will need to be flexible, responding to varying demands and changing circumstances as the practice develops. The ideal candidate would need to have excellent communication and keyboard skills and be a team player. Experience would be an advantage although full training would be given.
About us
The Ransome Practice is an extremely busy practice but offers a warm and friendly working environment, working over 2 sites in Bentley and Woodlands, Doncaster. We are a very tight knit group, and all our staff are key team members. Our receptionists are the welcoming face of the practice and an essential part of the team.
Job description
Job responsibilities
Job Responsibilities:
Duties and Responsibilities:
- Making appointments/Care Navigation by telephone and face to face
- Greet and direct patients and visitors
- Deal with general enquiries
- Taking requests for prescriptions
- Handing out prescriptions
- Respond to requests for test results, in line with practice protocol
- Home visit requests
- Contacting other providers
- Register new patients and temporary residents
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of the clinical team during surgery
- Collect payments from patients for non-NHS services
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
Job description
Job responsibilities
Job Responsibilities:
Duties and Responsibilities:
- Making appointments/Care Navigation by telephone and face to face
- Greet and direct patients and visitors
- Deal with general enquiries
- Taking requests for prescriptions
- Handing out prescriptions
- Respond to requests for test results, in line with practice protocol
- Home visit requests
- Contacting other providers
- Register new patients and temporary residents
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of the clinical team during surgery
- Collect payments from patients for non-NHS services
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- Any other reasonable duties as necessary
Person Specification
Qualifications
Essential
- Essential Criteria
- Educated to GSCE level or Equivalent (English & Maths)
- Sound written and verbal communication skills
- Excellent computer skills (Microsoft Office Package)
- Proven ability to work effectively in a team environment
Desirable
- Desirable Criteria
- Previous experience in a reception/customer service role
Person Specification
Qualifications
Essential
- Essential Criteria
- Educated to GSCE level or Equivalent (English & Maths)
- Sound written and verbal communication skills
- Excellent computer skills (Microsoft Office Package)
- Proven ability to work effectively in a team environment
Desirable
- Desirable Criteria
- Previous experience in a reception/customer service role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.