GP Receptionist / Care Navigator

Job summary

The Weavers Practice is looking to recruit a highly motivated, hard working individual to join our reception team.

The position is part time, 25 Hours, Monday to Friday on a shift pattern basis consisting of 2 early starts 8 - 1pm, 2 late finishes 1:30 - 6:30pm and alternate Friday's - one early one late.

As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgemental with excellent communication and listening skills.

Previous experience of working in General Practice is NOT essential but the ability to communicate effectively and work as part of a team is.

Our computer system is Emis web, previous experience is preferred but not essential as training will be given.

Our opening hours are 8am - 6:30pm Monday to Friday. The successful applicant will need to have some flexibility in being able to work different hours to cover annual leave or sickness.

A full UK driving licence is essential for the post as the job will require you to work across both sites.

Main duties of the job

The successful candidate will be responsible for undertaking a wide range of reception duties. Duties will include, but are not limited to, greeting patients, booking appointments, making and directing telephone calls, processing information, assisting patients where necessary, manage practice emails, liaise with local community teams and external agencies.

Main duties:

Process telephone and e-requests for appointments

Signpost patients to the most appropriate service (Care navigate)

Answer / transfer incoming calls to the most appropriate person

Record contact information in the patient record

Register new patients

Photocopying / filing

Action and reply to emails

Adhere to the practices policies and procedures

Complete any required training

Maintain a clean and tidy workspace

Support clinical staff with general tasks

About us

The Weavers Practice is a busy practice with sites in Rishton and Gt Harwood. Our current list size is around 8500 patients.

We are a friendly GP Training Practice. Our team consists of 3 GP Partners, 2 Salaried GP's, 3 Practice Nurses, 1 Health Care assistant, an Advanced Level Nurse Practitioner and of course our administration team.

We are also part of Hyndburn Rural PCN (which is a collaboration of around 6 local practices). Being part of the PCN has enabled us to have access to a clinical pharmacist, and a physiotherapist and other local community based services within the Hyndburn area.