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Church Stretton Medical Practice

Document Management Team Supervisor

The closing date is 10 December 2025

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Job summary

We are looking for an enthusiastic and resilient person to join our admin team as a Document Management Team Supervisor.

Applicants will need a pleasant, approachable manner, be a team player, have good computer skills, good communication skills and the ability to remain calm whilst busy. Whilst previous experience of working in a Primary Care environment would be an advantage, it is not essential. Appropriate training will be provided for the right applicant.

Main duties of the job

This role is predominantly the processing of documentation received into the Practice via all mediums, including the development of the team and processes.

About us

Church Stretton medical practice is located at the bottom of the Stretton Hills. It is a friendly, professional and busy practice which has approximately 7,200 patients.

We are a 6 partner, 2 salaried GPs, 6 nurse Practice who are supported by a strong HCA and administration team.

We are also a training practice.

Details

Date posted

17 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4690-25-0004

Job locations

Church Stretton Medical Practice

Easthope Road

Church Stretton

Shropshire

SY6 6BL


Job description

Job responsibilities

Supervise the Document Management Team, to include ensuring cover is in place for periods of absence; developing the ways of working and protocols to reflect these; training needs of the team and that all documentation received is dealt with in a timely way.

Regular checks of the Document Management email address throughout the day to ensure all documentation relating to patients is uploaded on to medical records and processed accordingly.

Twice daily opening, scanning and work flowing of all mail requiring uploading on to Medical Records.

Monitoring and extraction of all other relevant information that is delivered to the Practice that is relevant to individual patients, ensuring that it gets uploaded to medical records.

Ensure that anything urgent or relating to safeguarding is dealt with immediately and flagged up to the relevant clinician as soon as possible, if they are not available the Doctor of the Day should be contacted

Undertake the coding of information on patient records in accordance with correspondence received and in line with current protocols.

Liaise with the Document Management Lead GP at least monthly to ensure protocols are working and to discuss any adjustments that are needed.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Job description

Job responsibilities

Supervise the Document Management Team, to include ensuring cover is in place for periods of absence; developing the ways of working and protocols to reflect these; training needs of the team and that all documentation received is dealt with in a timely way.

Regular checks of the Document Management email address throughout the day to ensure all documentation relating to patients is uploaded on to medical records and processed accordingly.

Twice daily opening, scanning and work flowing of all mail requiring uploading on to Medical Records.

Monitoring and extraction of all other relevant information that is delivered to the Practice that is relevant to individual patients, ensuring that it gets uploaded to medical records.

Ensure that anything urgent or relating to safeguarding is dealt with immediately and flagged up to the relevant clinician as soon as possible, if they are not available the Doctor of the Day should be contacted

Undertake the coding of information on patient records in accordance with correspondence received and in line with current protocols.

Liaise with the Document Management Lead GP at least monthly to ensure protocols are working and to discuss any adjustments that are needed.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Experience

Essential

  • Practical experience of working with others.
  • Experience of using own initiative.

Desirable

  • Experience of developing previous roles.
  • Experience of working within a General Practice environment.
  • Practical experience of computerised recording systems.

Behaviours and knowledge

Essential

  • Planning and organising.
  • Performing under pressure
  • Adaptability
  • Team Working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • An understanding of a General Practice environment.

Qualifications

Essential

  • Good standard of general education.
  • GCSE Mathematics.
  • GCSE English.

Desirable

  • Microsoft Office qualification specifically excel and word.

Skills

Essential

  • Excellent communication skills (written and oral).
  • IT Skills
  • Time Management and the ability to work to deadlines.
  • Negotiation and conflict management skills.
  • problem solving skills.
  • Interpersonal skills.
Person Specification

Experience

Essential

  • Practical experience of working with others.
  • Experience of using own initiative.

Desirable

  • Experience of developing previous roles.
  • Experience of working within a General Practice environment.
  • Practical experience of computerised recording systems.

Behaviours and knowledge

Essential

  • Planning and organising.
  • Performing under pressure
  • Adaptability
  • Team Working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • An understanding of a General Practice environment.

Qualifications

Essential

  • Good standard of general education.
  • GCSE Mathematics.
  • GCSE English.

Desirable

  • Microsoft Office qualification specifically excel and word.

Skills

Essential

  • Excellent communication skills (written and oral).
  • IT Skills
  • Time Management and the ability to work to deadlines.
  • Negotiation and conflict management skills.
  • problem solving skills.
  • Interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Church Stretton Medical Practice

Address

Church Stretton Medical Practice

Easthope Road

Church Stretton

Shropshire

SY6 6BL


Employer's website

https://www.churchstrettonmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Church Stretton Medical Practice

Address

Church Stretton Medical Practice

Easthope Road

Church Stretton

Shropshire

SY6 6BL


Employer's website

https://www.churchstrettonmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Emma Cotton

emma.cotton5@nhs.net

01694725940

Details

Date posted

17 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4690-25-0004

Job locations

Church Stretton Medical Practice

Easthope Road

Church Stretton

Shropshire

SY6 6BL


Supporting documents

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