Receptionist

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

To be responsible for the leadership and supervision of a team of receptionists, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the organisation. Support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team

Mission statement

We are a Personal Medical Services (PMS) Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. Our GPs act as a patients advocate, supporting and representing a patients best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues.

Generic responsibilities

All staff at Ladygate Lane Surgery have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The

Person specification Receptionist

Qualifications

Essential

Desirable

Educated to GCSE level or equivalent

ü

GCSE Mathematics and English (C or above)

ü

AMSPAR Receptionist Qualification

ü

NVQ Level 2 in Health and Social Care

ü

Experience

Essential

Desirable

Experience of working with the general public

ü

Experience of administrative duties

ü

Experience of working in a healthcare setting

ü

Skills

Essential

Desirable

Excellent communication skills (written and oral)

ü

Strong IT skills

ü

Clear, polite telephone manner

ü

Competent in the use of Office and Outlook

ü

EMIS/SystmOne/Vision user skills

ü

Effective time management (planning and organising)

ü

Ability to work as a team member and autonomously

ü

Good interpersonal skills

ü

Problem solving and analytical skills

ü

Ability to follow policy and procedure

ü

Personal Qualities

Essential

Desirable

Polite and confident

ü

Flexible and cooperat

ü

Other requiremens

Essential

Desirable

Person Specification

Qualifications

Essential

• Qualifications
• Essential: Microsoft, Excel, Computer literate,
• Good standard of education. Good customer service skills
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Desirable

• Qualifications
• Essential: Microsoft, Excel, Computer literate,
• Good standard of education. Good customer service skills
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Experience

Essential

• Receptionist - Person Specification
• EssentialDesirable
• Academic/
• Vocational QualificationsoEducated to GCSE level or equivalent
• Experience & Skillsof Working with the public and in a busy environment
• oExperience of administrative duties
• oCustomer service skills
• oExcellent communication skills both written and verbal
• oExperience using Microsoft Office software
• oGood Time management
• oFamiliar with email and the internet
• oExperience with EMIS
• oPrevious work experience as a GP practice receptionist
• Personal Qualities/
• Attributes
• oAbility to use own judgement, resourcefulness and common sense
• oAbility to work without direct supervision and determine own workload priorities
• oAbility to work as part of an integrated multi-skilled team
• oPleasant and articulate
• oAble to work under pressure
• oPunctual and reliable
• oForward thinker
• omotivated
• Other
• oFlexibility of working hours/able to work at the desired times
• oFlexibility to work at both practice sites
• oMaintains confidentiality at all times

Desirable

• Experience of working in a GP practice
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ladygate Lane Surgery

Address

Doctors Surgery

22 Ladygate Lane

Ruislip

Middlesex

HA4 7QU

Employer's website

https://www.ladygatelanesurgery.co.uk (Opens in a new tab)