Job responsibilities
Job summary:
The purpose of the role is to:
Project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments, either over the telephone or face to face.
- Add all visit requests onto the duty doctors telephone triage list with a contact number and brief reason for visit.
- Appropriately signpost patients
- Processing and distributing incoming mail
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing administration assistance as required from time to time, including filing, photocopying and scanning
- Using your own judgment and communication skills when dealing with patients
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Receive and make telephone calls as required. Divert calls and take messages, ensuring you remain professional at all times.
- Ensure the kitchen is kept clean and tidy in turn with other staff.
- Keeping the reception area and notice-boards tidy and free from obstructions and clutter
- Premises:
o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
