Job summary
An
opportunity has arisen for a Health Care Assistant/Administrator to join our
team at Woodview Medical Practice.
The
successful candidate should have experience in a similar role or be motivated
and keen to learn, together with excellent communication skills. The role would predominantly be a Health Care Assistant with the opportunity to support the
admin team on a Friday.
Training will be offered.
Experience
working within Primary Care and SystmOne would be an advantage.
Main duties of the job
The
role consists of running your own clinic of patients as well as supporting the
GPs and Practice Nurse.
Your
hours would include face to face appointments as well as administrative time to
complete stock checks, undertake room checks and regular checks of the
emergency trolley and GP bags.
You would be expected to work within your
competency and the role would consist of venepuncture, ECGs, hypertension
reviews, dressings, basic observations, urinalysis, NHS healthchecks,
vaccinations including flu, B12, covid and RSV.
The administrative hours would be to support the
team on reception; answering the telephone, greeting patients, handing out
medication, actioning tasks from GPs, arranging appointments etc.
About us
We are a dispensing practice of 2,600 patients with sites at both Cockfield and Staindrop. We are a small team working in a positive rural practice with a good work ethic and patient centred approach.
Job description
Job responsibilities
Job summary:
The Health Care Assistant will work as part of the clinical team carrying out a range of duties ensuring that the highest standard of care is afforded to patients at all times.
Duties and responsibilities:
- Undertake routine tasks related to patient care ensuring clinical protocols are followed, referring to GPs when necessary.
- Routine tasks will include: dressings, removal of sutures, blood pressure monitoring, phlebotomy and ECGs.
- Undertake routine preventative work related to patient care including routine flu, covid, pneumococcal and RSV vaccinations.
- Assist GPs with minor surgery and coil fittings.
- Chaperone and assist patients where appropriate who are being examined by another clinician.
- Monitor QOF targets as required and maintain a high standard of
- achievement.
- Participate in any relevant health promotion and screening activities to promote the health and wellbeing of patients as well as referring to preventative programmes.
- Maintain the GP clinical rooms: stock levels are maintained, and items are rotated as necessary and maintain and clean any equipment.
- Maintain accurate records.
- Monitor the temperature of the treatment room fridge, ensuring the protocol is followed.
- Attend and participate in any Practice meetings when required.
- Ensure that anomalies are reported to a senior member of staff.
- Notify the GP/Nurse of any significant patient issues.
- Liaise with and assist members of the administration team.
- Undertake monthly rooms checks and checks of emergency trolley and GP bags.
Job summary: Receptionist
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Enter patient information on to the computer as required.
- Ensure complaints are dealt with as per the complaints procedure in a courteous and efficient manner.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
- Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
- Action any tasks or highlights
Job description
Job responsibilities
Job summary:
The Health Care Assistant will work as part of the clinical team carrying out a range of duties ensuring that the highest standard of care is afforded to patients at all times.
Duties and responsibilities:
- Undertake routine tasks related to patient care ensuring clinical protocols are followed, referring to GPs when necessary.
- Routine tasks will include: dressings, removal of sutures, blood pressure monitoring, phlebotomy and ECGs.
- Undertake routine preventative work related to patient care including routine flu, covid, pneumococcal and RSV vaccinations.
- Assist GPs with minor surgery and coil fittings.
- Chaperone and assist patients where appropriate who are being examined by another clinician.
- Monitor QOF targets as required and maintain a high standard of
- achievement.
- Participate in any relevant health promotion and screening activities to promote the health and wellbeing of patients as well as referring to preventative programmes.
- Maintain the GP clinical rooms: stock levels are maintained, and items are rotated as necessary and maintain and clean any equipment.
- Maintain accurate records.
- Monitor the temperature of the treatment room fridge, ensuring the protocol is followed.
- Attend and participate in any Practice meetings when required.
- Ensure that anomalies are reported to a senior member of staff.
- Notify the GP/Nurse of any significant patient issues.
- Liaise with and assist members of the administration team.
- Undertake monthly rooms checks and checks of emergency trolley and GP bags.
Job summary: Receptionist
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Enter patient information on to the computer as required.
- Ensure complaints are dealt with as per the complaints procedure in a courteous and efficient manner.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
- Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
- Action any tasks or highlights
Person Specification
Qualifications
Essential
- NVQ Level 2 in Health and Social Care or equivalent
Desirable
- Phlebotomy accredited
- Immunisation and Vaccination accredited
Experience
Essential
- Experience of working directly in a healthcare assistant role, adult health and social care, learning support or public health/health improvement (including unpaid work)
Desirable
- Experience of working within a GP Practice
- Experience of using SystmOne
- Basic first aid knowledge
- Basic knowledge about blood borne diseases
- Health & safety awareness
Skills and Knowledge
Essential
- Great communication skills
- Customer Service skills/ Patient focussed
- Ability to work as part of a team
- Organisational skills
- Effective time management skills
- Confident around other Health Professionals
Person Specification
Qualifications
Essential
- NVQ Level 2 in Health and Social Care or equivalent
Desirable
- Phlebotomy accredited
- Immunisation and Vaccination accredited
Experience
Essential
- Experience of working directly in a healthcare assistant role, adult health and social care, learning support or public health/health improvement (including unpaid work)
Desirable
- Experience of working within a GP Practice
- Experience of using SystmOne
- Basic first aid knowledge
- Basic knowledge about blood borne diseases
- Health & safety awareness
Skills and Knowledge
Essential
- Great communication skills
- Customer Service skills/ Patient focussed
- Ability to work as part of a team
- Organisational skills
- Effective time management skills
- Confident around other Health Professionals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
