Job summary
West Street Surgery looking to recruit a full-time receptionist / administrator to join our busy practice.
Applicants should be flexible and able to work in a busy environment. Time will be split between working in reception and administration.
Essential skills include good communication, a willingness to learn with the ability to use own initiative and be part of the team.
Access to a variety of training courses, internal training and a comprehensive induction will enable the right person to thrive in a demanding setting.
Main duties of the job
The purpose of the role is to:
Offer general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of
clerical support to clinical staff and other members of the practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
About us
West Street Surgery is a busy,
dynamic, well managed GMS Practice based in Dunstable, South Bedfordshire. Situated on the Bucks and Herts Borders,
Dunstable is easily accessible from Milton Keynes, Aylesbury, Leighton Buzzard,
Harpenden and St Albans.
The practice is located on the edge of the town, close
to the Chiltern Hills, Dunstable Downs and Whipsnade. The practice boundary
extends out to include many of the local rural villages.
We have 2 GP partners, 3 salaried GPs, 2 PAs, 4 Pharmacists, 3 Nurse Prescribers, 3 Practice Nurses, a HCA Phlebotomist and 2 Care Co-ordinators as well as a large admin/reception team.
Working in the NHS is extremely rewarding.
Job description
Job responsibilities
The duties and
responsibilities to be undertaken by members of the practice reception
team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the Reception Manager/Practice Manager, dependent on current
and evolving practice workload and staffing levels:
- Opening up/locking up of
practice premises and maintaining security in accordance with practice
protocols
- Undertaking a variety of
Reception tasks following induction and training
- Maintaining and monitoring
the practice appointments system
- Processing personal and
telephone requests for appointments, visits and telephone consultations,
and ensuring callers are directed to the appropriate healthcare
professional
- Processing and
distributing incoming (and outgoing) mail
- Processing direct patient
communications received through website and email channels, scanning, summarising and coding.
- Taking messages and
passing on information
- Filing and retrieving
paperwork
- Processing repeat
prescriptions in accordance with practice guidelines
- Computer data entry/data
allocation and collation; processing and recording information in
accordance with practice procedures
- Initiating contact with
and responding to requests from patients, other team member and associated
healthcare agencies and providers
- Providing clerical
assistance to practice staff as required, including word/data processing,
filing, photocopying and scanning
Job description
Job responsibilities
The duties and
responsibilities to be undertaken by members of the practice reception
team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the Reception Manager/Practice Manager, dependent on current
and evolving practice workload and staffing levels:
- Opening up/locking up of
practice premises and maintaining security in accordance with practice
protocols
- Undertaking a variety of
Reception tasks following induction and training
- Maintaining and monitoring
the practice appointments system
- Processing personal and
telephone requests for appointments, visits and telephone consultations,
and ensuring callers are directed to the appropriate healthcare
professional
- Processing and
distributing incoming (and outgoing) mail
- Processing direct patient
communications received through website and email channels, scanning, summarising and coding.
- Taking messages and
passing on information
- Filing and retrieving
paperwork
- Processing repeat
prescriptions in accordance with practice guidelines
- Computer data entry/data
allocation and collation; processing and recording information in
accordance with practice procedures
- Initiating contact with
and responding to requests from patients, other team member and associated
healthcare agencies and providers
- Providing clerical
assistance to practice staff as required, including word/data processing,
filing, photocopying and scanning
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualification in Health and Social Care
Experience
Desirable
- Previous experience working in General Practice would be desirable.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualification in Health and Social Care
Experience
Desirable
- Previous experience working in General Practice would be desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
