Medical Receptionist

Job summary

The main purpose of this post is to deal efficiently with enquiries and concerns as the first point of contact, to book patient appointments in person and on the telephone in a helpful and professional manner, and to deal with any administrative duties as and when required.

Applicants must possess excellent communication and people skills, have an ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients enquiries and requests. Have an understanding, acceptance, and adherence to the need for strict confidentiality.

Main duties of the job

• Provide a high quality, comprehensive range of reception and administrative duties
• Deliver an excellent patient and user experience, by meeting and greeting patients, visitors and colleagues, registering patients and booking appointments in a timely and efficient manner
• Deal with queries in an efficient, helpful and courteous manner, escalating any complex queries to the Reception Manager as necessary to ensure a prompt resolution.
• When necessary, process on the clinic cancellations and communicate with patients accordingly, and in a sensitive manner.

Dealing with administrative tasks like

- Scanning hospital letters and patients documents

- Processing repeat prescriptions

- Action the daily tasks receiving from clinicians

-Other admin work as directed by the managers

About us

• Highbury Grange Medical Practice Health Centre is an NHS healthcare provider.
• We run many clinics for the management of chronic diseases and diabetes and offer a wide variety of other medical services.
• We are a team, working in partnership with our local community to help promote and support health and wellbeing.
• The doctors and staff at Highbury Grange Medical Practice in Islington are proud to offer the highest standard of patient-centred healthcare.