Job responsibilities
Duties and Responsibilities
The duties and responsibilities to be undertaken by
members of the Practice Receptionist Team may include any or all of the items
in the following list. Duties may be
varied from time to time under the direction of the Practice Management Team or Senior
Receptionist dependent on current and evolving practice workload and staffing
levels:
Ensure an effective and efficient reception service is provided to
patients and any other visitors to the Practice.
Deal with all general enquiries efficiently and courteously and when
necessary in private, explain procedures and make new and follow-up
appointments.
Using your own judgment and communication skills ensure that patients
with no prior appointment but who need
urgent consultations are seen in a logical and non-disruptive manner by care
navigating the patient to the appropriate service.
Explain Practice arrangements and formal requirements to new patients
and those seeking temporary cover and ensure procedures are completed.
Processing telephone requests ,in person requests for appointments,
visits, telephone consultations, online consultations and ensuring callers are directed to the
appropriate healthcare professional.
Take messages, ensuring accuracy of detail and prompt appropriate
delivery.
Process tasks, emails and online messages, dealing with them swiftly and appropruately.
Photocopying and scanning.
Action repeat prescription requests and ensure that they are ready for
collection by the patient within 48 hours.
Print blood forms.
Advise patients of relevant charges for private (non General Medical
Services) services, accept payment and issue receipts for same.
Enter/amend patient information onto the computer as required.
Invite patients to attend for screening appointments by telephone or SMS.
Accept and signpost new patients to online registration or provide new registration forms.
Completion of any forms as necessary.
Process samples received from patients following the specimen handling protocol.
Dealing with urgent results for the GPs.
Liaising with local hospital etc as required.
Covering for absent colleagues as and when necessary.
Undertake any other additional duties appropriate to the post as
requested by the Partners or the Practice Management Team.
Maintain confidentiality
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
In the performance of the duties outlinedfor this Job , the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the Practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential.
Information relating to patients, carers, colleagues,
other healthcare workers or the business of the Practice may only be divulged
to authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health and Safety awareness and compliance.The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the Practice
Health and Safety Policy, and the Practice Infection Control policy and
published procedures. This will include:using personal security systems within the workplace
according to Practice guidelines;
identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks;
Making effective use of training to update knowledge and
skills; Adherence to staturpoty and madatory training regime.
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards;
Actively reporting of health and safety hazards and
infection hazards immediately when recognised;
keeping own work areas and general / patient areas
generally clean, assisting in the maintenance of general standards of
cleanliness consistent with the scope of the job holders role;
undertaking periodic infection control training
(annually);
Reporting potential risks identified.
Equality
and Diversity
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues,
to include:
acting
in a way that recognises the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and currentlegislation
respecting the privacy, dignity, needs and beliefs of patients, carers andcolleagues
behaving in a manner which is welcoming to and of the individual, is
non-judgmentaland
respects their circumstances, feelings priorities and rights.
Personal/Professional
Development
The
post-holder will participate in any training programme implemented by the
Practiceas part
of this employment, such training to include:
participation in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or professional
development
taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality
The
post-holder will strive to maintain quality within the Practice, and will:
alert
other team members to issues of quality and risk
assess
own performance and take accountability for own actions, either directly orunder
supervision
contribute to the effectiveness of the team by reflecting on own and team
activities and making suggestions on ways to improve and enhance the teams
performance
work
effectively with individuals in other agencies to meet patients needs
effectively manage own time, workload and resources.
Communication
The
post-holder should recognise the importance of effective communication within
theteam and
will strive to:
communicate effectively with other team members
communicate effectively with patients and carers
recognise peoples needs for alternative methods of communication and respondaccordingly.
Contribution
to the Implementation of Services
The
post-holder will:
apply
Practice policies, standards and guidance
discuss
with other members of the team how the policies, standards and guidelines will
affect own work
participate in audit where
appropriate.
