Patient Care Coordinator

Job summary

We are seeking a skilled and reliable Patient Care Coordinator to join our team at Chapelgreen Surgery. We are a well-established, forward thinking, 9 partner practice, in the North of Sheffield, serving over 14,000 patients across two sites. We are an enthusiastic training practice and take pride in delivering excellent patient care.

Main duties of the job

This position is for 25 hours per week. 5hrs Monday - Friday.

To provide a point of contact for patients and act as a focal point for communication between, patients, Doctors and other medical staff.

To provide high quality reception services to the patients, Doctors and staff at the surgery in a caring and supportive manner.

To maintain confidentiality of all information.

To provide flexibility in practice staff arrangements.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

• Answering general enquiries, explaining surgery procedures, making new and follow-up appointments, and receiving requests for repeat prescriptions.
• Care navigates and sign post patients to the service they will need.
• Utilise the Systmone clinical system to ensure efficiency of appointment system and monitor flow of patients to clinics.
• Receiving and updating requests for home visits.
• Receive and convey messages verbally and electronically.
• Sort and Process Incoming mail following the document management protocol.
• Process patients online requests.
• Assist patients in completing surgery forms and understanding of instructions.
• Undertake personal responsibility in respect of security, fire and health & safety.
• Opening/Closing of surgery, reception and all other rooms as required.

About us

Information about the Practice & Team

9 GP Partners (including 4 GP Trainers)

2 Salaried GPs

1 ANP

7 Practice Nurses, 2 HCAs

1 Physicians Associate shared with the PCN

A Clinical Pharmacist Team shared with the PCN

Well-resourced management & administrative team

Training posts include GPR, Medical Students, Foundation Doctors, Physicians Associates and Business Admin Apprenticeships.

SystmOne clinical system