Job summary
We are seeking a skilled and reliable Patient Care Coordinator to join our team at Chapelgreen Surgery. We are a well-established, forward thinking, 9 partner practice, in the North of Sheffield, serving over 14,000 patients across two sites. We are an enthusiastic training practice and take pride in delivering excellent patient care.
Main duties of the job
This position is for 25 hours per week. 5hrs Monday - Friday.
To provide a point of contact for patients and act as a focal point for communication between, patients, Doctors and other medical staff.
To provide high quality reception services to the patients, Doctors and staff at the surgery in a caring and supportive manner.
To maintain confidentiality of all information.
To provide flexibility in practice staff arrangements.
MAIN DUTIES AND RESPONSIBILITIES OF THE POST:
- Answering general enquiries, explaining surgery procedures, making new and follow-up appointments, and receiving requests for repeat prescriptions.
- Care navigates and sign post patients to the service they will need.
- Utilise the Systmone clinical system to ensure efficiency of appointment system and monitor flow of patients to clinics.
- Receiving and updating requests for home visits.
- Receive and convey messages verbally and electronically.
- Sort and Process Incoming mail following the document management protocol.
- Process patients online requests.
- Assist patients in completing surgery forms and understanding of instructions.
- Undertake personal responsibility in respect of security, fire and health & safety.
- Opening/Closing of surgery, reception and all other rooms as required.
About us
Information
about the Practice & Team
9 GP Partners
(including 4 GP Trainers)
2 Salaried GPs
1 ANP
7 Practice
Nurses, 2 HCAs
1 Physicians
Associate shared with the PCN
A Clinical
Pharmacist Team shared with the PCN
Well-resourced management
& administrative team
Training posts
include GPR, Medical Students, Foundation Doctors, Physicians Associates and
Business Admin Apprenticeships.
SystmOne
clinical system
Job description
Job responsibilities
Job title
Patient Care Coordinator
Reporting to
Senior Patient Care Coordinators
Role summary
Patient
Care Coordinators will undertake reception duties as part of the role,
supporting both the administrative and clinical teams in delivering a caring
and professional service for patients, ensuring high standards of data recording,
and fulfilling all administrative tasks to ensure that the Practice is
operating as an effective organisation.
Key duties & responsibilities
Call handling
Navigating patients to appropriate internal
and external services based on individual patient needs
Managing Reception Front desk
Prescription Processing
Liaising with other outside agencies including
hospitals, ambulance control or other bodies
Handling incoming emails from other organisations
Handling incoming mail and deliveries
Completion of tasks
Checking and securing the premises and setting
the security alarm
Any other duties as may be allocated from time
to time according to the needs of the Practice.
Job description
Job responsibilities
Job title
Patient Care Coordinator
Reporting to
Senior Patient Care Coordinators
Role summary
Patient
Care Coordinators will undertake reception duties as part of the role,
supporting both the administrative and clinical teams in delivering a caring
and professional service for patients, ensuring high standards of data recording,
and fulfilling all administrative tasks to ensure that the Practice is
operating as an effective organisation.
Key duties & responsibilities
Call handling
Navigating patients to appropriate internal
and external services based on individual patient needs
Managing Reception Front desk
Prescription Processing
Liaising with other outside agencies including
hospitals, ambulance control or other bodies
Handling incoming emails from other organisations
Handling incoming mail and deliveries
Completion of tasks
Checking and securing the premises and setting
the security alarm
Any other duties as may be allocated from time
to time according to the needs of the Practice.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication skills
Desirable
- Experience of working in Primary Care of GP Practice
- Experience of the SystmOne clinical system
- Experience of Microsoft Office software
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication skills
Desirable
- Experience of working in Primary Care of GP Practice
- Experience of the SystmOne clinical system
- Experience of Microsoft Office software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.