Patient Care Coordinator

Chapelgreen Practice

Information:

This job is now closed

Job summary

We are seeking a skilled and reliable Patient Care Coordinator to join our team at Chapelgreen Surgery. We are a well-established, forward thinking, 9 partner practice, in the North of Sheffield, serving over 14,000 patients across two sites. We are an enthusiastic training practice and take pride in delivering excellent patient care.

Main duties of the job

This position is for 25 hours per week. 5hrs Monday - Friday.

To provide a point of contact for patients and act as a focal point for communication between, patients, Doctors and other medical staff.

To provide high quality reception services to the patients, Doctors and staff at the surgery in a caring and supportive manner.

To maintain confidentiality of all information.

To provide flexibility in practice staff arrangements.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

  • Answering general enquiries, explaining surgery procedures, making new and follow-up appointments, and receiving requests for repeat prescriptions.
  • Care navigates and sign post patients to the service they will need.
  • Utilise the Systmone clinical system to ensure efficiency of appointment system and monitor flow of patients to clinics.
  • Receiving and updating requests for home visits.
  • Receive and convey messages verbally and electronically.
  • Sort and Process Incoming mail following the document management protocol.
  • Process patients online requests.
  • Assist patients in completing surgery forms and understanding of instructions.
  • Undertake personal responsibility in respect of security, fire and health & safety.
  • Opening/Closing of surgery, reception and all other rooms as required.

About us

Information about the Practice & Team

9 GP Partners (including 4 GP Trainers)

2 Salaried GPs

1 ANP

7 Practice Nurses, 2 HCAs

1 Physicians Associate shared with the PCN

A Clinical Pharmacist Team shared with the PCN

Well-resourced management & administrative team

Training posts include GPR, Medical Students, Foundation Doctors, Physicians Associates and Business Admin Apprenticeships.

SystmOne clinical system

Date posted

28 August 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4643-24-0011

Job locations

Chapelgreen Practice

Bevan Way

Chapeltown

Sheffield

S35 1RN


High Green Health Centre

Foster Way

High Green

Sheffield

S35 4NF


Job description

Job responsibilities

Job title

Patient Care Coordinator

Reporting to

Senior Patient Care Coordinators

Role summary

Patient Care Coordinators will undertake reception duties as part of the role, supporting both the administrative and clinical teams in delivering a caring and professional service for patients, ensuring high standards of data recording, and fulfilling all administrative tasks to ensure that the Practice is operating as an effective organisation.

Key duties & responsibilities

Call handling

Navigating patients to appropriate internal and external services based on individual patient needs

Managing Reception Front desk

Prescription Processing

Liaising with other outside agencies including hospitals, ambulance control or other bodies

Handling incoming emails from other organisations

Handling incoming mail and deliveries

Completion of tasks

Checking and securing the premises and setting the security alarm

Any other duties as may be allocated from time to time according to the needs of the Practice.

Job description

Job responsibilities

Job title

Patient Care Coordinator

Reporting to

Senior Patient Care Coordinators

Role summary

Patient Care Coordinators will undertake reception duties as part of the role, supporting both the administrative and clinical teams in delivering a caring and professional service for patients, ensuring high standards of data recording, and fulfilling all administrative tasks to ensure that the Practice is operating as an effective organisation.

Key duties & responsibilities

Call handling

Navigating patients to appropriate internal and external services based on individual patient needs

Managing Reception Front desk

Prescription Processing

Liaising with other outside agencies including hospitals, ambulance control or other bodies

Handling incoming emails from other organisations

Handling incoming mail and deliveries

Completion of tasks

Checking and securing the premises and setting the security alarm

Any other duties as may be allocated from time to time according to the needs of the Practice.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Excellent communication skills

Desirable

  • Experience of working in Primary Care of GP Practice
  • Experience of the SystmOne clinical system
  • Experience of Microsoft Office software
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths
  • Excellent communication skills

Desirable

  • Experience of working in Primary Care of GP Practice
  • Experience of the SystmOne clinical system
  • Experience of Microsoft Office software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chapelgreen Practice

Address

Chapelgreen Practice

Bevan Way

Chapeltown

Sheffield

S35 1RN


Employer's website

https://www.chapelgreenpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Chapelgreen Practice

Address

Chapelgreen Practice

Bevan Way

Chapeltown

Sheffield

S35 1RN


Employer's website

https://www.chapelgreenpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Noreen Ahmed

noreen.ahmed1@nhs.net

01142329030

Date posted

28 August 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4643-24-0011

Job locations

Chapelgreen Practice

Bevan Way

Chapeltown

Sheffield

S35 1RN


High Green Health Centre

Foster Way

High Green

Sheffield

S35 4NF


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