Job responsibilities
The following are the core responsibilities of the Management Support. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery.
Responsibilities include:
- Assisting with compiling and submitting monthly and quarterly report
- Support the monitoring of QOF
- Monitoring of the petty cash system
- Collating payroll information for processing
- Support the management team in preparations for CQC
- Implementing clinical staff rotas and arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income
- Preparing inductions and training schedules for trainees
- Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with the new starter form
- Liaising with training providers for trainee sickness
- Assist with monitoring annual leave and absences via Bright HR
- Assist management team with creation of new starter packs
- Maintaining the significant event record on Bright HR
- Minute taking for practice meetings
- Manage asset registers and equipment log
- Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview
- Supporting in dealing with day-to-day issues that arise relating to staff and buildings. Deputise in Operations Managers absence
- Responding to I.T issues
- Managing, organising PPG meetings
- Manage the practice website and Facebook page
- Organising and collecting lunch for training events and meetings
- Guiding staff and developing searches and audits on the clinical system
- Monitoring and disseminating information on safety alerts and other patient information
All staff at Chapelgreen
Surgery have a duty to conform to the following:
Equality, Diversity & Inclusion
(ED&I)
A good attitude and positive
action towards ED&I creates and environment where all individuals are able
to achieve their full potential.
Creating such an environment is important for three reasons: it improves
operational effectiveness, it is morally the right thing to do, and it is
required by law.
Patients and their families have
the right to be treated fairly and be routinely involved in decisions about
their treatment and care. They can expect to be treated with dignity and
respect and will not be discriminated against on any grounds including age,
disability, gender reassignment, marriage and civil partnership, pregnancy and
maternity, race, religion or belief, sex, or sexual orientation. Patients have
a responsibility to treat other patients and our staff with dignity and
respect.
Staff have the right to be treated
fairly in recruitment and career progression. Staff can expect to work in an
environment where diversity is valued and equality of opportunity is promoted.
Staff will not be discriminated against on any grounds including age,
disability, gender reassignment, marriage and civil partnership, pregnancy and
maternity, race, religion or belief, sex, or sexual orientation. Staff have a
responsibility to ensure that you treat our patients and their colleagues with
dignity and respect.
Safety, Health, Environment and Fire Safety
This practice is committed to
supporting and promoting opportunities to for staff to maintain their health,
well-being, and safety. You have a duty
to take reasonable care of health and safety at work for you, your team, and
others, and to cooperate with employers to ensure compliance with health and
safety requirements. All personnel are
to comply with the Health and Safety at Work Act 1974, Environmental Protection
Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999
and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential
service. Patients entrust and permit us
to collect and retain sensitive information relating to their health and other
matters, pertaining to their care. They
do so in confidence and have a right to expect all staff will respect their
privacy and always maintain confidentiality.
It is essential that if, the legal requirements are to be met and the
trust of our patients is to be retained that all staff protect patient
information and provide a confidential service.
Quality &
Continuous Improvement
To preserve and
improve the quality of our output, all personnel are required to think not only
of what they do, but how they achieve it.
By continually re-examining our processes, we will be able to develop
and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone
working within the practice to look for opportunities to improve quality and
share good practice.
This practice continually strives to improve work processes which
deliver health care with improved results across all areas of our service
provision. We promote a culture of
continuous improvement, where everyone counts and staff are permitted to make
suggestions and contributions to improve our service delivery and enhance
patient care.
Induction
Training
On arrival at the practice all personnel
are to complete a practice induction programme; this is managed by the Operations
Team.
Learning and
Development
The effective use of training and development is fundamental in ensuring
that all staff are equipped with the appropriate skills, knowledge, attitude,
and competences to perform their role.
All staff will be required to partake and complete mandatory training as
directed by the training coordinator, as well as participating in the practice
training programme. Staff will also be
permitted (subject to approval) to undertake external training courses which
will enhance their knowledge and skills, progress their career and ultimately,
enable them to improve processes and service delivery.
Collaborative Working
All staff are
to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary
environments. Effective communication is
essential and all staff must ensure they communicate in a manner which enables
the sharing of information in an appropriate manner.
Service Delivery
Staff at The
Mandeville Practice must adhere to the information contained with practice
policies and regional directives, ensuring protocols are always adhered
to. Staff will be given detailed information
during the induction process regarding policy and procedure.
Security
The security of
the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant
and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the
codes for the door locks to anyone and are to ensure that restricted areas
remain effectively secured.
Professional Conduct
At Chapelgreen
Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a
uniform whilst clinical staff must dress in accordance with their role.