Practice Manager

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

All non-clinical aspects of Chapelgreen Practice.

Practice Finance

• Developing new income streams and minimising expenditure, when possible, without impacting on quality.
• Managing the financial elements of the practice.
• Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
• Briefing partners on all financial matters, including forecasting.
• Managing and processing partners drawings, PAYE and pensions for practice staff
• Managing the procurement of GP practice equipment, supplies and services within target budgets.

Practice Operations

• Reviewing and analysing current practices and working with the sub teams and their leads to improve practices.
• Ensuring that Chapelgreen Practice is operated with both a patient focussed approach, combined with a commercially savvy overview.
• The management of the premises, including health and safety aspects such as risk assessments and mandatory training.

Marketing the practice appropriately

Supporting the management of the Patient Participation Group.

Supporting the management of all complaints.

Primary Care Funding and Contracts

• Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners.
• Tendering for new services and business opportunities.
• Advising Partners on all aspects of the various contractual arrangements that govern Chapelgreen Practices revenue.
• Leading and managing any potential GP practice mergers and collaborative initiates.
• Managing contracts for services.
• Promoting Chapelgreen Practices clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.

Ensuring that that Chapelgreen Practice complies with the CQC regulations.

Strategy and Practice Development

• Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
• Achieving the long-term strategic objectives in an effective working environment.
• Developing, implementing, and embedding an efficient business resilience plan.
• Coordinating the reviewing and updating of all practice policies and procedure
• Leading change and continuous improvement initiatives; coordinating all projects within the practice
• Adopting a strategic approach to the management of all patient services matters.
• Monitoring and evaluating practice performance against targets

Human Resources

• Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan.
• Developing, implementing, and embedding an effective staff appraisal process.
• Implementing effective systems for the resolution of disciplinary and grievance issues.
• Maintaining an effective overview of HR legislation.

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

• Developing a system for Partner accountability.

Secondary Responsibilities

In addition to the primary responsibilities, the practice manager may be requested to:

Deputise for the partners at internal and external meetings.

Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.

Person Specification

Experience

Essential

• 1. Experience of working with the public
• 2. Experience of managing accounting procedures including budget and cash flow forecasting
• 3. Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• 4. Experience of successfully developing and implementing projects
• 5. Experience of workforce planning, forecasting and development
• 6. Experience of chairing meetings, producing agendas and minutes

Desirable

• 1. Experience of working in a health care setting
• 2. NHS / Primary Care General Practice experience
• 3. Relevant health and safety experience

Other

Essential

• 1. Flexibility to work outside of core office hours
• 2. Disclosure Barring Service (DBS) check
• 3. Always maintains confidentiality
• 4. Full UK driving licence

Skills

Essential

• 1. Excellent communication skills (written, oral and presenting)
• 2. Strong IT skills (generic)
• 3. Excellent leadership skills
• 4. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• 5. Effective time management (Planning & Organising)
• 6. Ability to network and build relationships
• 7. Proven problem solving & analytical skills
• 8. Ability to develop, implement and embed policy and procedure
• 9. Ability to motivate and train staff

Desirable

• 1. Ability to exploit and negotiate opportunities to enhance service delivery
• 2. Proficient in the use of System One
• 3. Competent in the use of accounting software, XERO

Qualifications

Essential

• 1. Good standard of education with excellent literacy and numeracy skills
• 2. Leadership and / or Management Experience

Desirable

• 1. Educated to degree level in Business or Finance
• 2. AMSPAR Qualification

Personal Qualities

Essential

• 1. Excellent interpersonal skills
• 2. Ability to use initiative and judgement
• 3. High levels of integrity and loyalty
• 4. Sensitive and empathetic in distressing situations
• 5. Ability to work under pressure
• 6. Confident, assertive, and resilient
• 7. Ability to drive and deliver change effectively
• 8. Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chapelgreen Practice

Address

Chapelgreen Practice

Bevan Way

Chapeltown

Sheffield

S35 1RN

Employer's website

https://www.chapelgreenpractice.co.uk/ (Opens in a new tab)