Practice Manager

Job description

Job responsibilities

To be a motivated and pro-active leader with strong interpersonal and organisational skills to maintain and develop our successful medical practice. To provide the management skills to enable the practice to meet its agreed aims and objectives within an efficient, safe and effective working environment.

To be an effective and responsible leader, ensuring good communication throughout the organisation and to retain and lead our existing loyal and long-standing committed team.

To support the Partners, and to lead and manage the Practice team in the day to day running of the Practice and in all aspects of the business.

To have excellent computer (IM&T) skills, ideally with knowledge of EmisWeb.

To be responsible for systems development and adaption to NHS changes and targets to ensure the smooth, efficient, innovative and effective running of the Practice.

To be responsible for the organisation of the practice by liaison with the Partners, other parties in our PCN, Federation, CCG/NHS England, local health care providers and other outside agencies as necessary, and propose / implement changes where appropriate.

To work with our HR lead and help in HR matters concerning practice staff, with a sound employment law knowledge. To have skills in both conflict resolution and complaints handling.

To ensure the smooth running of the surgery through adequate staffing levels. To coordinate all staff leave and time away from the practice to ensure consistent and continual level of cover during absences.

To work with the Finance Manager to ensure appropriate systems of financial control, budget control and monitoring, funding, reimbursement and financial statements of the Practice, to work in conjunction with existing systems and be motivated to suggest appropriate changes.

To be responsible for the management of the premises at both sites. This will include facilities management, equipment, maintenance of common parts, security and overall operations, liaising with contractors as required.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Evidence of a sound education to A level standard or equivalent

Desirable

• Management Diploma (DMS Health Services or similar)

Experience

Essential

• Experience of organizing meetings, recording and following up actions and decisions, and communicating more widely as appropriate
• Experience of performance management and staff development
• Excellent leadership, interpersonal and communication skills
• Strategic thinker and negotiator
• Time management, ability to prioritise and delegate effectively
• Ability to network and build relationships
• Good working knowledge of Excel, Word
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff, act as a role model to lead by example
• Drive to provide excellent service to patients
• Display good initiative and judgement. Forward thinking with solutions based approach.
• Confident, assertive and resilient
• Enthusiastic and motivated, able to drive and deliver effective change
• Ability to motivate teams, enhance morale and maintain a positive working environment
• High levels of integrity, confidentiality and loyalty
• Take pride in providing a good service
• Ability to work under pressure

Desirable

• Experience of working in primary care management
• Up to date with mandatory and role specific training
• Management experience in the NHS or in practice management
• Experience of working with regulatory bodies and preparing for CQC inspection
• Good working knowledge of EMIS
• Proven financial management skills including reporting
• Experience of data analysis, auditing and producing senior level reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grosvenor & St James Medical Practice

Address

Grosvenor Medical Centre

23 Upper Grosvenor Road

Tunbridge Wells

Kent

TN1 2DX

Employer's website

https://gsjmedicalpractice.co.uk/ (Opens in a new tab)