Job responsibilities
MEDICAL
RECEPTIONIST JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: Practice Manager
ACCOUNTABLE TO: Practice Manager
HOURS: Negotiable
Job
Summary:
The Medical Receptionist will be the focal
point of communication between the patients, doctors, and other clinical and
non-clinical staff. This encompasses dealing with incoming calls from external
organisations, the public and patients, dealing with queries, appointments, and
reception desk cover. The role also has responsibility for dealing with
incoming post, prescriptions, scanning, GP liaison and instructions and other
duties as identified daily.
The role will provide cover for Clay Cross and
Tupton sites. Flexibility to cover extra hours for staff absences (holiday / sickness)
is essential.
General
Responsibilities:
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
practice.
- Ensure that patients can access health
services including contact/make an appointment to see a Clinician in the
appropriate manner depending on need and that all patient records are
up-to-date and available for all users when required.
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner, in line with
practice procedure.
- Explain practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits, ensuring
careful recording of all relevant details.
- Action repeat prescription requests and
ensure that they are ready for collection by the patient within 48 hours,
either on the computer or manually.
- Advise patients of relevant charges for
private (non-General Medical Services) services, accept payment and issue
receipts for same.
- Enter patient information on to the
computer as required.
- Patient notes and
correspondence:
o Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to
o Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.
- Make and serve refreshments, ensure the
kitchen is kept clean and tidy and air and tidy the waiting room in turn
with other staff.
- Ensure
that confidentiality is always maintained, with a duty not to disclose any
confidential information after the employment ends.
- Premises:
o Open
premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients.
o When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated.
- Ensure that all new patients are
registered onto the computer system promptly and accurately
- All staff are required to take their share
in providing cover, when necessary, for colleagues who may be absent because
of holidays or illness and will cover both
Clay
Cross and Tupton Surgeries.
This is a mandatory requirement of the
receptionists role.
- Undertake any other additional duties
appropriate to the post as requested by the Partners or the Practice
Manager.
TELEPHONES
& RECEPTION DESK
- Reception staff will answer the various
incoming outside lines into reception and the internal lines.
- Handle patients telephoning with an
emergency in accordance with the practices protocol.
- Provide future/on-the-day
appointments/telephone advice slots with team members in accordance with
practices Access Protocol.
- Record patient information accurately and
pass it on to appropriate team member for advice/triage including
emergencies.
- Forward calls to team members.
- Answer patient enquiries.
- Record and pass on messages.
- Assist patients checking the availability
of their prescription or with a query.
- Process requests for repeat and acute
prescriptions.
- Pass out prescriptions for collection and
answer associated queries.
- Reception staff will greet patients when
they arrive in the practice and ensure that they are assisted appropriately.
- Assist patients to check in for their
appointments.
- Advise walk-in patients about how to
access the service according to patient need.
- Process changes of address/patient
details.