Walnut Tree Health Centre

Part Time Receptionist

Information:

This job is now closed

Job summary

Walnut Tree Health Centre in Milton Keynes is recruiting for a part time receptionist to work 18 hours per week, with a regular working pattern. Applicants must be available for a morning shift (08:00 - 12:30) and an afternoon shift (14:00 - 18:30) Monday - Friday.

Responsibilities will include:

  • Greeting patients, routing patients through appointment system
  • Booking appointments at desk and on telephone
  • Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
  • Liaising with doctors and nurses regarding patient queries - passing on messages as required
  • Following up requests for appointments, information from hospitals, booking transport or interpreters

Main duties of the job

  • Greeting patients, routing patients through appointment system
  • Booking appointments at desk and on telephone
  • Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
  • Liaising with doctors and nurses regarding patient queries - passing on messages as required
  • Following up requests for appointments, information from hospitals, booking transport or interpreters

About us

Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of approx. 14, 000 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.

We are currently a team of 3 GP Partners and 2 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:

  • Prescribing Nurse Practitioner and Paramedic
  • Practice nursing team including chronic disease management, health screening and treatment room services
  • Prescribing pharmacist
  • A management and admin team providing comprehensive care and support
  • Variety of trainees including F2, ST1/2&3 and student nurse

Details

Date posted

13 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4609-24-0000

Job locations

Walnut Tree Health Centre

2 Blackberry Court

Walnut Tree

Milton Keynes

MK7 7PB


Job description

Job responsibilities

Responsibilities will include:

  • Greeting patients, routing patients through appointment system
  • Booking appointments at desk and on telephone
  • Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
  • Liaising with doctors and nurses regarding patient queries - passing on messages as required
  • Following up requests for appointments, information from hospitals, booking transport or interpreters

Job description

Job responsibilities

Responsibilities will include:

  • Greeting patients, routing patients through appointment system
  • Booking appointments at desk and on telephone
  • Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
  • Liaising with doctors and nurses regarding patient queries - passing on messages as required
  • Following up requests for appointments, information from hospitals, booking transport or interpreters

Person Specification

Experience

Essential

  • Essential:
  • Good standard of communication, written and verbal - face to face and an excellent telephone manner
  • Computer literate
  • Caring, empathetic manner
  • The ability to remain calm and courteous when working under pressure
  • The ability to demonstrate respect for patient confidentiality at all times

Desirable

  • Knowledge of System One
  • Experience of Primary Care
Person Specification

Experience

Essential

  • Essential:
  • Good standard of communication, written and verbal - face to face and an excellent telephone manner
  • Computer literate
  • Caring, empathetic manner
  • The ability to remain calm and courteous when working under pressure
  • The ability to demonstrate respect for patient confidentiality at all times

Desirable

  • Knowledge of System One
  • Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walnut Tree Health Centre

Address

Walnut Tree Health Centre

2 Blackberry Court

Walnut Tree

Milton Keynes

MK7 7PB


Employer's website

https://www.walnuttreehealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Walnut Tree Health Centre

Address

Walnut Tree Health Centre

2 Blackberry Court

Walnut Tree

Milton Keynes

MK7 7PB


Employer's website

https://www.walnuttreehealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Kylie Jordan

walnuttree@nhs.net

01908691123

Details

Date posted

13 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4609-24-0000

Job locations

Walnut Tree Health Centre

2 Blackberry Court

Walnut Tree

Milton Keynes

MK7 7PB


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