Medical Secretary/ Receptionist

Mandalay Medical Centre

This job is now closed

Job summary

We are looking for a hard working, motivated, positive individual to join our team at Mandalay. The role is 37.5 hours and will involve the ability to provide the following.

Main duties of the job

secretary Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services: The post-holder will:

Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.

About us

Job Types: Full-time, Permanent

Salary: From £10.42 per hour

Benefits:

Employee discount
On-site parking
Sick pay

Schedule:

Monday to Friday

Work Location: In person

Date posted

09 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4605-23-0014

Job locations

933 Blackburn Road

Bolton

Lancashire

BL1 7LR

Job description

Job responsibilities

We are looking for a hard working, motivated, positive individual to join our team at Mandalay. The role is 37.5 hours and will involve the ability to provide the following:

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate and quality manner.
Use of the Choose and Book system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
Resolving problems which relate to the Choose and Book system. This includes changes to place of referral and dealing with rejected referrals.
Informing GPs of new services available on Choose and Book.
To assist the Business Manager, Practice Liaison Officer and Reception Manager with clerical and administrative duties.
To make appointments, bookings and admissions as required.
To liaise and arrange meetings as required and to attend meetings and take minutes.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To retrieve medical records and assist in the completion of medical/insurance records.
File patient records and correspondence in patient medical records.
To receive incoming and initiate outgoing telephone calls in order to deal with appropriate queries.
To assist with the gathering of statistics and information when required.
To provide cover for members of the secretarial/scanning/Reception team during periods of sickness and annual leave.
In liaison with the staff member responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
To receive and dispatch mail and maintain a pending system.

Job description

Job responsibilities

We are looking for a hard working, motivated, positive individual to join our team at Mandalay. The role is 37.5 hours and will involve the ability to provide the following:

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate and quality manner.
Use of the Choose and Book system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
Resolving problems which relate to the Choose and Book system. This includes changes to place of referral and dealing with rejected referrals.
Informing GPs of new services available on Choose and Book.
To assist the Business Manager, Practice Liaison Officer and Reception Manager with clerical and administrative duties.
To make appointments, bookings and admissions as required.
To liaise and arrange meetings as required and to attend meetings and take minutes.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To retrieve medical records and assist in the completion of medical/insurance records.
File patient records and correspondence in patient medical records.
To receive incoming and initiate outgoing telephone calls in order to deal with appropriate queries.
To assist with the gathering of statistics and information when required.
To provide cover for members of the secretarial/scanning/Reception team during periods of sickness and annual leave.
In liaison with the staff member responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
To receive and dispatch mail and maintain a pending system.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Previous experience in a GP surgery.

Experience

Essential

Experience of dealing with the public.
Experience working with computer systems.

Desirable

Experience of working in a GP practice

Experience

Essential

Experience of dealing with the public.
Experience working with computer systems.

Desirable

Experience of dealing with vulnerable patients

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Previous experience in a GP surgery.

Experience

Essential

Experience of dealing with the public.
Experience working with computer systems.

Desirable

Experience of working in a GP practice

Experience

Essential

Experience of dealing with the public.
Experience working with computer systems.

Desirable

Experience of dealing with vulnerable patients

Employer details

Employer name

Mandalay Medical Centre

Address

933 Blackburn Road

Bolton

Lancashire

BL1 7LR

Employer's website

https://www.mandalaymedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mandalay Medical Centre

Address

933 Blackburn Road

Bolton

Lancashire

BL1 7LR

Employer's website

https://www.mandalaymedicalcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Charlotte Walton

charlotte.walton15@nhs.net

01204309206

Date posted

09 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4605-23-0014

Job locations

933 Blackburn Road

Bolton

Lancashire

BL1 7LR

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