Job summary
We are looking for a dedicated team member who can demonstrate the necessary skills and competencies as a care navigator / receptionist. If you are hard working, organised, team player, work well with the public and can communicate clearly we are looking for you to join our practice team.
Main duties of the job
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
About us
Brownhill Surgery is a training practice with an extensive clinical team.
We have a rapidly growing list size of 5800 and aim to provide exceptional care to all our patients.
We are a friendly forward thinking team of clinicians, administrators, care navigators and receptionists.
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Job description
Job responsibilities
The Receptionist role complements the work of the clinical staff in providing a high level of primary health care. You are expected to provide a full range of administrative functions which also includes reception duties.
Due to the nature of the role it is expected that you will conduct yourself with tact, empathy and remain pleasant to the general public at all times.
Particular attention is drawn to the confidential nature of this post.
Please note a breach of confidentiality can result in a direct dismissal from the post.
Administrative duties:
- To assist the Practice Manager and Clinical Team with EMIS Clinical system searches to support the work around enhanced services and Local Improvement Schemes.
- To understand the importance of READ coding and undertake appropriate coding of medical correspondence
- To understand the relevant aspects of a patients medical history and assist with note summarising of both hard and electronic records.
- To understand the e-referral system and be able to type and compile medical letters to a high standard.
Medicines Management:
- Liaise with Clinical Staff and Practice Manager to develop systems and protocols to improve safety, quality and reduce waste.
- To understand the prescribing process from patient request through to pharmacy dispensing. This includes repeat dispensing and electronic prescribing.
Reception Duties:
- To prepare the surgery building for the reception of patients. Check clinical rooms as per guidelines.
- To manage the appointment system in liaison with the reception team.
- To take details of home visit requests or any messages for the clinical staff and ensure timely action of requests.
- To open and date stamp incoming mail.
- To register new patients in accordance with practice guidelines.
- To file hospital correspondence after it has been dealt with by clinical staff.
- To liaise between clinical staff and attached staff when appropriate.
- To ensure that at any staff changeover, all appropriate messages are dealt with or passed on.
- To be aware of general stock in the building and the process of ordering if supplies are low.
General Duties:
- To be aware of health and safety in the workplace, maintaining work and public areas in a tidy and safe way which is free from hazards thus protecting yourself and others.
- Reporting any concerns to the Practice Manager or the Partners.
- Use appropriate infection control procedures.
- Demonstrate a clear understanding of the practice complaints procedure.
- To work within the Information Governance framework.
- To actively participate in practice meetings.
- To attend relevant training courses where applicable. Supporting the development of the whole practice team by sharing learning.
- To participate in the annual appraisal process and using this to self-reflect on performance and identify areas for training and development.
- Support the Practice Manager and Clinical Team with ad-hoc projects or pieces of work, liaising closely with them to ensure timescales are met.
Equality and Diversity:
- The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of peoples rights; interpreting them in a way that is consistent with practice procedures, policies and current legislation.
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to the individual; is non-judgemental and respects their circumstances, feelings, priorities and rights.
Safeguarding:
The practice is committed to safeguarding and promoting the welfare of children and vulnerable adults. It expects all employees to share this commitment. All staff members are required to undertake safeguarding training and follow safeguarding policies and procedures.
Job description
Job responsibilities
The Receptionist role complements the work of the clinical staff in providing a high level of primary health care. You are expected to provide a full range of administrative functions which also includes reception duties.
Due to the nature of the role it is expected that you will conduct yourself with tact, empathy and remain pleasant to the general public at all times.
Particular attention is drawn to the confidential nature of this post.
Please note a breach of confidentiality can result in a direct dismissal from the post.
Administrative duties:
- To assist the Practice Manager and Clinical Team with EMIS Clinical system searches to support the work around enhanced services and Local Improvement Schemes.
- To understand the importance of READ coding and undertake appropriate coding of medical correspondence
- To understand the relevant aspects of a patients medical history and assist with note summarising of both hard and electronic records.
- To understand the e-referral system and be able to type and compile medical letters to a high standard.
Medicines Management:
- Liaise with Clinical Staff and Practice Manager to develop systems and protocols to improve safety, quality and reduce waste.
- To understand the prescribing process from patient request through to pharmacy dispensing. This includes repeat dispensing and electronic prescribing.
Reception Duties:
- To prepare the surgery building for the reception of patients. Check clinical rooms as per guidelines.
- To manage the appointment system in liaison with the reception team.
- To take details of home visit requests or any messages for the clinical staff and ensure timely action of requests.
- To open and date stamp incoming mail.
- To register new patients in accordance with practice guidelines.
- To file hospital correspondence after it has been dealt with by clinical staff.
- To liaise between clinical staff and attached staff when appropriate.
- To ensure that at any staff changeover, all appropriate messages are dealt with or passed on.
- To be aware of general stock in the building and the process of ordering if supplies are low.
General Duties:
- To be aware of health and safety in the workplace, maintaining work and public areas in a tidy and safe way which is free from hazards thus protecting yourself and others.
- Reporting any concerns to the Practice Manager or the Partners.
- Use appropriate infection control procedures.
- Demonstrate a clear understanding of the practice complaints procedure.
- To work within the Information Governance framework.
- To actively participate in practice meetings.
- To attend relevant training courses where applicable. Supporting the development of the whole practice team by sharing learning.
- To participate in the annual appraisal process and using this to self-reflect on performance and identify areas for training and development.
- Support the Practice Manager and Clinical Team with ad-hoc projects or pieces of work, liaising closely with them to ensure timescales are met.
Equality and Diversity:
- The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of peoples rights; interpreting them in a way that is consistent with practice procedures, policies and current legislation.
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to the individual; is non-judgemental and respects their circumstances, feelings, priorities and rights.
Safeguarding:
The practice is committed to safeguarding and promoting the welfare of children and vulnerable adults. It expects all employees to share this commitment. All staff members are required to undertake safeguarding training and follow safeguarding policies and procedures.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience working in the NHS is desirable but not essential.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience working in the NHS is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.