Job summary
Roundwood Surgery are
looking to expand their reception team with an exciting opportunity for an
Experienced Medical Receptionist to join our friendly GP Practice whose main
site is in Mansfield and a branch surgery site at Forest Town.
Experience of General
Practice or NHS work is highly desirable, but not essential as training will be
provided to a suitable candidate.
The role of the Experienced
Medical Receptionist role can at times, be very demanding so we are looking for
someone who is confident, has excellent communication skills, is highly
organised and good at multi-tasking.
We are flexible with working hours for the right candidate with the possibility to look at part-time, full-time or a job share.
Our operational hours are: Monday to Friday 8am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm).
Main duties of the job
The main purpose of the
role is to receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient, and effective
way.
Provide general assistance
to the Practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Book / cancel / rearrange
Doctors, Nurses and Other Health Care professionals appointments in line with
the agreed practice policy.
Support the practice with
the administrative duties required, including, issuing of repeat prescriptions,
emails, tasks, workflow, SARs request, private medical paperwork and any
supportive duties as and when required.
About us
We value our team offering
a friendly environment in which to work, with other enthusiastic members who
understand Primary Care demands. Encouraging each team member to be focused
having ownership, engagement and responsibilities to ensure support and
efficiency for achievement.
13,600 registered patients, 5 GP Partners, 2
salaried GPs and as a training practice we have several GP Registrars and
Foundation Doctors
Job description
Job responsibilities
The
duties and responsibilities to be undertaken by members of the Practice team
may include any or all of the items in the following list:
1.
Ensure and effective and efficient Reception service is provided to patients
and any other visitors to the Practice.
2.
Initiating contact with and responding to requests from patients, other team
members and associated healthcare agencies and providers.
3.
Deal with all general enquiries, explain procedures and make new/follow up
appointments.
4.
Using your own judgment and communication skills ensure that patients with no
prior appointment but who need an urgent appointment are seen in a logical and
non-disruptive manner.
5.
Explain Practice arrangements and formal requirements to new patients and those
seeking temporary cover, ensuring all procedures are completed.
6.
Receive and make telephone calls as required. Divert/Transfer calls, take
messages and ensure accuracy of detail and prompt delivery of information to
the correct department/team member.
7.
All home visit requests are to be added to the On Call Dr rota promptly.
8.
Process and action repeat prescription requests in accordance with Practice
guidelines and ensure that they are ready for collection by the patient within
48 hours, using the clinical software.
9.
To uphold and abide by the Practice Policy, requirements to support patient
service delivery and to assist in the distribution of relevant Practice
leaflets, booklets, health promotion questionnaires to patients.
10.
Advise patients and take payment of relevant charges for private (non GMS)
services and provide admin support for the generation of medical reports.
11.
Computer data entry/data allocation and collation. Processing and recording
information in accordance with Practice procedures.
12.
Scanning of relevant documentation to be work flowed for appropriate action.
13.
Ensure all George Lloyd files are stored in alphabetical order within the
filing system.
14.
Ensure all new patient registrations are actioned promptly and entered onto the
clinical software accurately to prevent duplicate records.
15.
Use of Microsoft, to support the Practice and non-clinical teams with Word /
Excel/ Along with filing, photocopying and scanning.
16.
Ensure Reception and Waiting Room is kept neat and tidy.
17.
Adhering to the Start and End of Day process.
18.
Undertake any additional duties as required by the Practice and appropriate to
the Reception role.
This
list is not exhaustive and you will be expected to perform different tasks as
necessitated by your changing role within the Practice and the overall business
objectives of the Practice.
Job description
Job responsibilities
The
duties and responsibilities to be undertaken by members of the Practice team
may include any or all of the items in the following list:
1.
Ensure and effective and efficient Reception service is provided to patients
and any other visitors to the Practice.
2.
Initiating contact with and responding to requests from patients, other team
members and associated healthcare agencies and providers.
3.
Deal with all general enquiries, explain procedures and make new/follow up
appointments.
4.
Using your own judgment and communication skills ensure that patients with no
prior appointment but who need an urgent appointment are seen in a logical and
non-disruptive manner.
5.
Explain Practice arrangements and formal requirements to new patients and those
seeking temporary cover, ensuring all procedures are completed.
6.
Receive and make telephone calls as required. Divert/Transfer calls, take
messages and ensure accuracy of detail and prompt delivery of information to
the correct department/team member.
7.
All home visit requests are to be added to the On Call Dr rota promptly.
8.
Process and action repeat prescription requests in accordance with Practice
guidelines and ensure that they are ready for collection by the patient within
48 hours, using the clinical software.
9.
To uphold and abide by the Practice Policy, requirements to support patient
service delivery and to assist in the distribution of relevant Practice
leaflets, booklets, health promotion questionnaires to patients.
10.
Advise patients and take payment of relevant charges for private (non GMS)
services and provide admin support for the generation of medical reports.
11.
Computer data entry/data allocation and collation. Processing and recording
information in accordance with Practice procedures.
12.
Scanning of relevant documentation to be work flowed for appropriate action.
13.
Ensure all George Lloyd files are stored in alphabetical order within the
filing system.
14.
Ensure all new patient registrations are actioned promptly and entered onto the
clinical software accurately to prevent duplicate records.
15.
Use of Microsoft, to support the Practice and non-clinical teams with Word /
Excel/ Along with filing, photocopying and scanning.
16.
Ensure Reception and Waiting Room is kept neat and tidy.
17.
Adhering to the Start and End of Day process.
18.
Undertake any additional duties as required by the Practice and appropriate to
the Reception role.
This
list is not exhaustive and you will be expected to perform different tasks as
necessitated by your changing role within the Practice and the overall business
objectives of the Practice.
Person Specification
Experience
Essential
- Experience of working with the general public.
- Experience with Customer Service
- Experience of working within a Receptionist position
Desirable
- Experience of working in General Practice preferred by not essential
Qualifications
Essential
- Good standard of Education
- GCSE Mathematics and English - Grade C or above
Desirable
- AMSPAR Reception Certificate
- NVQ II in Customer Care
- CLAIT Qualification
Person Specification
Experience
Essential
- Experience of working with the general public.
- Experience with Customer Service
- Experience of working within a Receptionist position
Desirable
- Experience of working in General Practice preferred by not essential
Qualifications
Essential
- Good standard of Education
- GCSE Mathematics and English - Grade C or above
Desirable
- AMSPAR Reception Certificate
- NVQ II in Customer Care
- CLAIT Qualification
