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MEDICAL RECEPTIONIST

Gordon House Surgery

The closing date is 06 May 2025

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Job summary

WORKING HOURS: MONDAY TO FRIDAY ACROSS 2 SHIFTS 08.00-13.30 & 13.00-18.30 (WORKING HOURS ARE FIXED)

PLEASE DO NOT APPLY IF YOU ARE A STUDENT LOOKING FOR PART-TIME WORK AS THIS ROLE REQUIRES WORKING MONDAY TO FRIDAY INCLUSIVE.

The Medical Receptionist role is for an enthusiastic, positive, self-motivated individual who can work both independently and as part of our growing team. Our reception team are the first link for many patients and visitors who come to the surgery. The role varies on a day-to-day basis including greeting patients as they arrive and checking them in, collecting patient notes and ensure that these vital records go to the right healthcare professional. The day-to-day also involves using the clinical system and other software programmes to make appointments, booking patient transport, booking interpreters and dealing with test results. In addition, responding to tasks from clinical and non-clinical staff, liaising with external community services and emergency services and general administration.

Our reception team meet regularly to discuss best practice and ways of improving our service; we work very closely with other teams within the practice and community.

Main duties of the job

Desired skills include:

  • efficiency and ability to multi-task
  • good communication skills
  • discretion and respect for confidentiality
  • a friendly, sympathetic/reassuring manner
  • great team-working
  • knowledge and use of Microsoft Office suite
  • positive, can-do attitude
  • flexibility

From time-to-time we ask our reception team to cover annual leave of other team members through working paid over-time. Being flexible is important to us.

About us

Our mission is to provide an excellent, high qualityhealth experience for all our patients. We are a large team, supporting approx 15,000 patients across a catchment area in the Ealing Borough.

Gordon House Surgery is an accredited training practice, we train GP Registrars, Nurses, Pharmacists, HCAs and refugee GPs via training schemes. We have a friendly ethos and training is at the forefront of our service.

Our team cross cover and support each other and we have fantastic relationships with the local community services including pharmacies, ICB and Charity organisations.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4586-25-0004

Job locations

78 Mattock Lane

Ealing

London

W13 9NZ


Job description

Job responsibilities

WORKING HOURS ACROSS 2 SHIFTS: 0800-13.30 AND 13.00-18.30 MONDAY TO FRIDAY

To act as the first point of contact for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and direct them to the correct surgery when required.

To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service.

To ensure patient notes are correctly extracted and re-filed when necessary.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or re-direct enquiries, booking appointments etc.

Receive prospective patients and register patients.

Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays. This includes contacting the hospital(s) for those results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery.

Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GPs signature when necessary. Maintain a record in the book of items received into the surgery.

Cancel appointments when necessary, contact the patient(s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Liaise with doctors to make appointments for private medicals when required.

At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session. Also ensure the patient display is correctly set.

At the end of surgery check that the out of hours message system is working

On leaving the premises ensure the workstation computers are switched off, doors are locked, windows & skylights shut and, if last to leave, the alarm is set.

Job description

Job responsibilities

WORKING HOURS ACROSS 2 SHIFTS: 0800-13.30 AND 13.00-18.30 MONDAY TO FRIDAY

To act as the first point of contact for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and direct them to the correct surgery when required.

To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service.

To ensure patient notes are correctly extracted and re-filed when necessary.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or re-direct enquiries, booking appointments etc.

Receive prospective patients and register patients.

Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays. This includes contacting the hospital(s) for those results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery.

Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GPs signature when necessary. Maintain a record in the book of items received into the surgery.

Cancel appointments when necessary, contact the patient(s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Liaise with doctors to make appointments for private medicals when required.

At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session. Also ensure the patient display is correctly set.

At the end of surgery check that the out of hours message system is working

On leaving the premises ensure the workstation computers are switched off, doors are locked, windows & skylights shut and, if last to leave, the alarm is set.

Person Specification

Experience

Essential

  • all experience considered

Desirable

  • all experience considered

Qualifications

Essential

  • all qualifications considered

Desirable

  • all qualifications considered

desired skills

Essential

  • efficiency and ability to multi-task
  • good communication skills
  • discretion and respect for confidentiality
  • a friendly, sympathetic/reassuring manner
  • great team-working
  • knowledge and use of Microsoft Office suite
  • positive, can-do attitude
  • flexibility

Desirable

  • efficiency and ability to multi-task
  • good communication skills
  • discretion and respect for confidentiality
  • a friendly, sympathetic/reassuring manner
  • great team-working
  • knowledge and use of Microsoft Office suite
  • positive, can-do attitude
  • flexibility
Person Specification

Experience

Essential

  • all experience considered

Desirable

  • all experience considered

Qualifications

Essential

  • all qualifications considered

Desirable

  • all qualifications considered

desired skills

Essential

  • efficiency and ability to multi-task
  • good communication skills
  • discretion and respect for confidentiality
  • a friendly, sympathetic/reassuring manner
  • great team-working
  • knowledge and use of Microsoft Office suite
  • positive, can-do attitude
  • flexibility

Desirable

  • efficiency and ability to multi-task
  • good communication skills
  • discretion and respect for confidentiality
  • a friendly, sympathetic/reassuring manner
  • great team-working
  • knowledge and use of Microsoft Office suite
  • positive, can-do attitude
  • flexibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon House Surgery

Address

78 Mattock Lane

Ealing

London

W13 9NZ


Employer's website

https://www.gordonhouse.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gordon House Surgery

Address

78 Mattock Lane

Ealing

London

W13 9NZ


Employer's website

https://www.gordonhouse.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Reception & Admin Manager

Aga Turska

ealccg.gordonhouseadmin@nhs.net

02087995699

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4586-25-0004

Job locations

78 Mattock Lane

Ealing

London

W13 9NZ


Supporting documents

Privacy notice

Gordon House Surgery's privacy notice (opens in a new tab)