Job summary
An opening has arisen for a medical receptionist
to join our friendly reception team.
The successful candidate will be expected to work across our three sites:Cinderford Medical CentreRuardean SurgeryWestbury Surgery
The role requires provision of high-quality service
to patients of the practice, undertaking reception duties to include, but not
limited to:
- Answering phones/queries
- Making / cancelling appointments for all clinicians
- New registrations
- Giving results
- Liaising between clinicians and patients
- General administration duties
- Opening and closing up
Experience in a similar
role would be desirable; however, full training is available for the right
applicant.
Main duties of the job
Main Purpose
of Job:
To provide an efficient and professional link between the patient and
clinical staff.
To offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
To receive,
assist and direct patients in a courteous, efficient and effective way in
accessing the appropriate service or healthcare professional.
To undertake a
variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team.
To facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Please view job description for full details.
About us
Our 3 partner practice has a patient population of over 11000+ patients and a staff of 3 further salaried GPs, 3 ANPs and a full complement of nurses, HCAs, dispensers, receptionists and admin staff all working alongside a growing number of additional PCN roles.
Based in the Forest of Dean, our Cinderford surgery serves the surrounding town and rural communities. In spacious, environmentally friendly new premises, we occupy the first purpose-built, dementia-friendly surgery in the UK. Patients can also access a full range of services at our branch site in the local village of Ruardean & Westbury-on-Severn
Job description
Job responsibilities
Main Purpose
of Job:
To provide an efficient and professional link between the patient and
clinical staff.
To offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
To receive,
assist and direct patients in a courteous, efficient and effective way in
accessing the appropriate service or healthcare professional.
To undertake a
variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team.
To facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Please see attached job description for more information.
Job description
Job responsibilities
Main Purpose
of Job:
To provide an efficient and professional link between the patient and
clinical staff.
To offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
To receive,
assist and direct patients in a courteous, efficient and effective way in
accessing the appropriate service or healthcare professional.
To undertake a
variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team.
To facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Please see attached job description for more information.
Person Specification
Experience
Desirable
- Experience of working in primary care
- Experience working in a GP Practice
Circumstances
Essential
Desirable
- Flexibility in the hours worked and willingness to work on a shift basis if required.
Disposition
Essential
- Cheerful/calm/confident/patient/professional/
- discreet
- Flexible approach to work.
- Happy to take up new roles and challenges.
- Team player.
- Able to work on own initiative with minimal supervision
Desirable
- Able to demonstrate previous examples of rising to a challenge and successfully working as a team member.
- Proficient dealing with unexpected or distressing incidents.
Special Skills
Essential
- Good interpersonal and communication skills
- Pleasant and efficient telephone manner
- Used to working within a computerised environment.
Desirable
- Previous experience of working in a GP Practice
- Previous experience of using System1 clinical software.
Person Specification
Experience
Desirable
- Experience of working in primary care
- Experience working in a GP Practice
Circumstances
Essential
Desirable
- Flexibility in the hours worked and willingness to work on a shift basis if required.
Disposition
Essential
- Cheerful/calm/confident/patient/professional/
- discreet
- Flexible approach to work.
- Happy to take up new roles and challenges.
- Team player.
- Able to work on own initiative with minimal supervision
Desirable
- Able to demonstrate previous examples of rising to a challenge and successfully working as a team member.
- Proficient dealing with unexpected or distressing incidents.
Special Skills
Essential
- Good interpersonal and communication skills
- Pleasant and efficient telephone manner
- Used to working within a computerised environment.
Desirable
- Previous experience of working in a GP Practice
- Previous experience of using System1 clinical software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
