Job summary
Heartwood Medical Practice is a well-established
and highly regarded GP Practice in the centre of Swadlincote.
Our team of almost 40 staff includes 6 GPs, ANPs,
Pharmacist, Practice Nurses, Health Coach, Trainee Nurse, HCAs, Social
Prescriber and a large Reception/Admin team.
Heartwood has recently gone through a period of
growth, reflected by an ongoing increase in patient list size and team members.
To complement our friendly and supportive team, we are seeking an additional Medical Secretary to work alongside our existing full time Secretary.
The ideal candidate will be someone with previous medical secretarial experience who is seeking regular part time employment, around one day per week, but with the flexibility to cover holidays, sickness and workload peaks.
Main duties of the job
As a Medical Secretary, you play a key role in helping clinicians manage their
patients, ensuring they can access secondary care and follow-up appropriately.
You
will provide a wide range of secretarial and administrative duties to support
our multidisciplinary team and patients. You will manage the flow of
information in and out of the practice, processing information in a timely
manner, liaise with multidisciplinary team members and external agencies. use
Choose and Book, and enable access to records and reports for patients and
their representatives.
Most
importantly, you will be the in-house expert on the referral process and be the
contact for both clinicians and patients alike. You will enjoy patient contact
and gently guide them on the sometimes confusing route they need to take to
access the care they require.
CLOSING
DATE: Sunday 17 July 2022 23:59, although we reserve the right to close
early or extend.
About us
- Friendly and supportive
existing team with high levels of experience
- Practice population circa
10,000 and growing
- GOOD CQC report
- Actively engaged within
local PCN group of 5 surgeries
- Practice IT: SystmOne,
AccuRx, Ardens, MS Teams, Lexacom, Choose & Book
Job description
Job responsibilities
You
will be able to demonstrate that you have significant administration
experience, along with speedy audio-typing skills. You will need an eye for
detail, a calm head and a sense of humour. Also you will need to appreciate
that a 'one size fits all' approach doesn't work, either with clinicians or
patients. Listening skills and the ability to provide support flexibly are
vital. Working in a team of 2 secretaries and the wider admin team, you will be
a real team player ready to share the load and help your colleagues out.
The
following are the core responsibilities of the medical secretary. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
- Typing
letters, reports and associated documentation as required
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
- Manage
all enquires in an effective manner
- Maintain
an accurate referrals database
- Action
all relevant incoming letters and email as requested
- Input
data into the patients healthcare records as necessary
- Process
referrals using the electronic referral system (Choose and Book)
- Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms
- Answer
incoming phone calls, transferring calls or dealing with the callers
request appropriately
- Manage all
administrative queries as necessary
- Support
all staff with general administrative tasks as requested
SECONDARY
RESPONSIBILITIES
In
addition to the primary responsibilities, the medical secretary may from time
to time be requested to:
a.
Partake in audit as directed by the audit lead
b.
Produce meeting agendas and record the minutes of meetings
c.
Support reception staff, providing some cover during staff absences (rare)
Job description
Job responsibilities
You
will be able to demonstrate that you have significant administration
experience, along with speedy audio-typing skills. You will need an eye for
detail, a calm head and a sense of humour. Also you will need to appreciate
that a 'one size fits all' approach doesn't work, either with clinicians or
patients. Listening skills and the ability to provide support flexibly are
vital. Working in a team of 2 secretaries and the wider admin team, you will be
a real team player ready to share the load and help your colleagues out.
The
following are the core responsibilities of the medical secretary. There may be
on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
- Typing
letters, reports and associated documentation as required
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
- Manage
all enquires in an effective manner
- Maintain
an accurate referrals database
- Action
all relevant incoming letters and email as requested
- Input
data into the patients healthcare records as necessary
- Process
referrals using the electronic referral system (Choose and Book)
- Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms
- Answer
incoming phone calls, transferring calls or dealing with the callers
request appropriately
- Manage all
administrative queries as necessary
- Support
all staff with general administrative tasks as requested
SECONDARY
RESPONSIBILITIES
In
addition to the primary responsibilities, the medical secretary may from time
to time be requested to:
a.
Partake in audit as directed by the audit lead
b.
Produce meeting agendas and record the minutes of meetings
c.
Support reception staff, providing some cover during staff absences (rare)
Person Specification
Qualifications
Essential
- Essential
- GCSE grade A to C (or equivalent) in English
- Extensive administrative/secretarial experience
- Audio-typing
- Desirable
- Experience of working in the NHS (GP or Hospital)
Person Specification
Qualifications
Essential
- Essential
- GCSE grade A to C (or equivalent) in English
- Extensive administrative/secretarial experience
- Audio-typing
- Desirable
- Experience of working in the NHS (GP or Hospital)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.