Job summary
Please only apply for this position if you meet the essential criteria and are genuinely interested in working in the NHS and prepared to attend for a face to face interview if selected.
Are you an organised, friendly, and proactive individual looking for a rewarding role in healthcare? We are seeking a bright and enthusiastic GP Receptionist to join our team, working 20 hours per week.
About the Role
As a GP Receptionist, you will play a vital role in ensuring the smooth running of our practice. You will be the first point of contact for patients, responsible for handling calls, booking appointments, processing prescriptions, and supporting clinical staff with administrative tasks. Your role is essential in creating a welcoming and efficient environment for patients and visitors.
Working Hours
Monday mornings: 0745 - 1245
Friday afternoons: 1345 - 1845
Additional hours available Tuesday to Thursday
What We're Looking For
Strong communication and interpersonal skills
Ability to multitask and work efficiently under pressure
Experience in a receptionist or administrative role (preferably in healthcare, but not essential)
A proactive and professional approach with great attention to detail
IT literacy and experience with administrative systems
If you're passionate about patient care and want to be part of a friendly and supportive team, wed love to hear from you!
Main duties of the job
Key Responsibilities
Manage incoming and outgoing phone calls, ensuring efficient communication within the practice.
Welcome patients and visitors, assist with queries, and book them into the appropriate clinics.
Process prescription requests and update patient medication records.
Advise patients on non-NHS service charges, accept payments, and issue receipts.
Process clinical mail, including sorting, distributing, and responding where necessary.
Respond to queries from doctors, nurses, and community pharmacists.
Maintain confidentiality while providing routine patient information as per practice policy.
Perform administrative duties such as scanning, coding, mailing, word processing, and photocopying.
This list is not exhaustive, and additional duties may be required.
About us
About Us
Located in leafy Surrey, we are a medium-sized GP practice with a patient list of 8,500. Our dedicated team includes
3 Partners
2 Salaried GPs
An Advanced Nurse Practitioner (ANP)
A nursing team, phlebotomists, and a GPA
Our experienced clerical team is hardworking, supportive, and committed to delivering excellent patient care. As a training practice, we encourage learning and career development.
Job description
Job responsibilities
Core Responsibilities
As a GP Receptionist, your key responsibilities will include:
Mail and Record Management
Process incoming and outgoing mail.
File and store records securely and appropriately.
Photocopy and scan documentation as needed.
Patient Administration
Process changes to patient registrations, including deductions and new registrations.
Input and update patient healthcare records.
Book appointments and assist with scheduling.
Communication and Reception Duties
Answer incoming phone calls, transfer calls, and handle patient queries efficiently.
Welcome patients and visitors, directing requests to the appropriate staff members.
General Support and Housekeeping
Maintain a clean, tidy, and organised working area.
Support clinical staff with administrative tasks as required.
Provide cover for staff absences.
Assist with opening and closing procedures according to the duty rota.
Compliance and Professional Development
Participate in audits as directed by the audit lead.
Adhere to practice and NHS Trust policies on risk management, health and safety, and data security.
Stay informed on clinical effectiveness, evidence-based practices, and relevant terminology.
Engage in professional development and training opportunities.
Ensure compliance with data protection procedures, including system backups.
Please note: This job description provides a general guideline and is not exhaustive. Additional duties may be required based on workload and staffing levels.
Job description
Job responsibilities
Core Responsibilities
As a GP Receptionist, your key responsibilities will include:
Mail and Record Management
Process incoming and outgoing mail.
File and store records securely and appropriately.
Photocopy and scan documentation as needed.
Patient Administration
Process changes to patient registrations, including deductions and new registrations.
Input and update patient healthcare records.
Book appointments and assist with scheduling.
Communication and Reception Duties
Answer incoming phone calls, transfer calls, and handle patient queries efficiently.
Welcome patients and visitors, directing requests to the appropriate staff members.
General Support and Housekeeping
Maintain a clean, tidy, and organised working area.
Support clinical staff with administrative tasks as required.
Provide cover for staff absences.
Assist with opening and closing procedures according to the duty rota.
Compliance and Professional Development
Participate in audits as directed by the audit lead.
Adhere to practice and NHS Trust policies on risk management, health and safety, and data security.
Stay informed on clinical effectiveness, evidence-based practices, and relevant terminology.
Engage in professional development and training opportunities.
Ensure compliance with data protection procedures, including system backups.
Please note: This job description provides a general guideline and is not exhaustive. Additional duties may be required based on workload and staffing levels.
Person Specification
Experience
Essential
- Working with the general public
- Working in a fast paced and high pressured environment
- A high level of empathy
Desirable
- Previous experience of working in the NHS
- Previous experience of working in Primary Care
Qualifications
Essential
- Minimum GCSEs grades A to C
- Essential GCSE in Maths and English grades A to C
Desirable
- Any relevant healthcare administration training certificates
Person Specification
Experience
Essential
- Working with the general public
- Working in a fast paced and high pressured environment
- A high level of empathy
Desirable
- Previous experience of working in the NHS
- Previous experience of working in Primary Care
Qualifications
Essential
- Minimum GCSEs grades A to C
- Essential GCSE in Maths and English grades A to C
Desirable
- Any relevant healthcare administration training certificates
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.