Job summary
We are looking to recruit a part time medical receptionist to join our busy yet supportive and friendly practice. The ideal candidate will have experience of working in general practice and of the EMIS system as well as flexibility to offer cover for colleagues annual leave and sickness.
Main duties of the job
To process incoming and outgoing telephone calls, ensuring that callers are answered promptly, courteously.
To care navigate calls to use available resources appropriately.
To receive and direct patients and visitors to the practice promptly and courteously
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients
To book appointments and contact patients when required
To complete patient-related tasks in a timely manner
To register new patients, and process information such as change of address
To process repeat prescription requests
About us
We have a list size of 9000 patients and are based in semi-rural Rossendale. We are an organised, forward thinking practice with a team consisting of GPs, Practice Nurses, HCAs, PA, Physio, reception teams and maintenance team. This is a very busy
environment to work in with a constant demand for appointments, but you will be
working with a great team of people who will support you along the way.
Job description
Job responsibilities
To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person
· To receive and direct patients and visitors to the practice promptly and courteously
· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
· To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients
· To book appointments and contact patients when required
· To complete patient-related tasks in a timely manner
· To register new patients, and process information such as change of address.
To be willing to learn other admin functions in practice as required.
· To process repeat prescription requests
· To be responsible for the opening and closing of the practice
Job description
Job responsibilities
To process incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed to the appropriate person
· To receive and direct patients and visitors to the practice promptly and courteously
· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
· To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients
· To book appointments and contact patients when required
· To complete patient-related tasks in a timely manner
· To register new patients, and process information such as change of address.
To be willing to learn other admin functions in practice as required.
· To process repeat prescription requests
· To be responsible for the opening and closing of the practice
Person Specification
Qualifications
Essential
- Numerate and Literate preferably to level 2
Experience
Essential
- Experience of a public/customer facing role.
- Able to communicate well verbally and in writing.
- Excellent interpersonal skills.
- Flexible
- Resillient
- Supportive
- Self motivated
Desirable
- Experience of working in general practice.
- Experience of working with the emis system
Person Specification
Qualifications
Essential
- Numerate and Literate preferably to level 2
Experience
Essential
- Experience of a public/customer facing role.
- Able to communicate well verbally and in writing.
- Excellent interpersonal skills.
- Flexible
- Resillient
- Supportive
- Self motivated
Desirable
- Experience of working in general practice.
- Experience of working with the emis system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.