Receptionist

Job summary

Were looking for a dedicated and friendly GP Surgery Receptionist to be the welcoming face of our practice. In this role, youll manage patient appointments, handle inquiries, and support our clinical team using EMIS WEB. Your organisational skills and experience with EMIS WEB will be essential in ensuring smooth operations and providing exceptional patient care.

If you're passionate about making a difference in patients lives and thrives in a busy environment, we want to hear from you! Join us in creating a supportive and efficient atmosphere that prioritises patient well-being. Your contributions will be valued, and you'll be an integral part of our healthcare team!

Main duties of the job

1. Greet all patients and visitors professionally, both in person and on the phone.
2. Answer incoming calls, diverting them as needed and taking messages.
3. Handle general enquiries
4. Use judgment to manage walk-in patients needing urgent help
5. Address administrative queries and liaise with clinicians as necessary.
6. Manage appointments (make, cancel, rearrange).
7. Encourage patients to register for online services.
8. Monitor the reception handover book daily and take necessary actions.
9. Assist clinicians as required and arrange interpreters
10. Ensure patient information is current
11. Manage requests for medical reports and receipt of fees.
12. Open and prepare the reception area at the start of the day.
13. Ensure printers are stocked with prescription paper daily.
14. Book and confirm transport requests.
15. Prepare clinical rooms at the beginning and end of the day.
16. Maintain a tidy workspace and waiting area.
17. Collaborate as a team and ensure effective handovers at shift end.

Administration Duties:

1. 1. Process repeat prescriptions accurately and efficiently.
   2. Sort incoming correspondence for GPs and scan necessary documents.
   3. Monitor and manage the practice email inbox.
   4. Handle referrals and participate in performance-related recalls.
   5. Action tasks set by clinicians in clinical systems and nhs.net email.

   General Duties:

   1. Familiarise with and comply with practice policies.
   2. Cover for holidays and sickness when needed.
   3. Keep the desk tidy at the end of each day.

About us

At The Upstairs Surgery, we are committed to providing high-quality, patient-centred care in a warm and welcoming environment. Our dedicated team consists of experienced healthcare professionals, including doctors, nurses, and support staff, all working collaboratively to ensure the best outcomes for our patients.

Our Atmosphere:We pride ourselves on fostering a friendly and supportive atmosphere. Our team values open communication and mutual respect, creating a workplace where everyone feels valued and empowered.

Work Ethic:Our work ethic is grounded in compassion and professionalism. We strive for excellence in every aspect of our service, from patient interactions to administrative tasks. Continuous learning and development are encouraged, allowing our staff to grow and adapt in a dynamic healthcare landscape.

Benefits of Working with Us:Working at The Upstairs Surgery comes with numerous benefits, including competitive salaries, flexible working hours, and opportunities for professional development. We prioritise work-life balance and offer a supportive environment where you can truly make a difference in patients lives.

Join us at The Upstairs Surgery, where your skills and dedication will be appreciated, and together we can enhance the health and well-being of our community!