PCN Operations Manager

Job description

Job responsibilities

Line Management & Staff Oversight

Line manage all directly employed ARRS staff, ensuring efficient, high-quality service delivery and compliance with national and local targets.

Monitor staff performance against KPIs and performance metrics, ensuring staff are meeting targets and identifying areas for improvement.

Provide ongoing support and guidance to staff, including addressing HR issues and maintaining a positive working environment.

Oversee recruitment and retention efforts, ensuring staffing levels meet the networks needs and skill mix requirements.

Ensure staff induction, training, and development are in place to support staff in performing their roles effectively.

Oversee the performance and development of the administrative and clinical teams, ensuring appropriate skills and support are provided.

Manage HR processes, including pre-employment checks, sickness recording, appraisals, and training.

Provide reports and feedback to the Clinical Director (CD) and senior leadership team on staff output, performance, and target attainment.

Project & Operational Management

Support the COO and Clinical Director in delivering the strategic objectives of the PCN, ensuring the efficient and effective implementation of service changes, pathways, and local improvement programmes.

Lead the day-to-day operations of the PCN, ensuring smooth coordination between practices and timely delivery of PCN priorities.

Organise and manage PCN meetings, working with the PCN administrator to set agendas, minute-take, and track action items.

Coordinate the implementation of new projects and initiatives, ensuring alignment with national and local priorities.

Monitor and evaluate project performance, ensuring compliance with regulations and delivering on agreed outcomes.

Support the development and management of business cases, ensuring compliance with relevant legislation and organisational policies.

Work closely with the Clinical Director and Chief Operating Officer (COO) to manage key projects across the network, contributing to the overall growth and sustainability of the PCN.

Digital & Data Management

Support the adoption of new technologies and initiatives to improve patient access, experience, and network productivity.

Enhance digital maturity across the network, including the integration and use of new clinical systems and tools to improve operational efficiency.

Utilise data to support decision-making, driving improvements in patient care, operational efficiency, and staff experience.

Support population health management initiatives through data analysis, driving improvements in care quality and access to services.

Ensure alignment of digital transformation initiatives with ICB and national strategies, working closely with the wider healthcare system to improve service delivery.

Financial Management & Compliance

Monitor and track staff pay and reimbursements, ensuring compliance with network financial policies.

Ensure ARRS submissions and data entry are accurate and timely.

Oversee procurement of equipment and supplies, ensuring cost-efficiency and compliance with the networks operational needs.

Maintain compliance with all NHS, CQC, and contractual obligations related to finance, HR, and service delivery.

Event Coordination & Administrative Support

Coordinate events and meetings aligned with the PCNs priorities, ensuring smooth logistics and participant engagement.

Assist with I.T. support for events, ensuring technology is set up and operational, troubleshooting as required.

Maintain and update the networks documentation and electronic storage systems, including SharePoint and Teams.

Oversee stock control and ordering for the network, ensuring supplies are managed efficiently and accurately recorded.

Coordinate communications for the network, including maintaining updates to the website and social media platforms.

Assist the Clinical Director and COO with complex administrative tasks, ensuring alignment with the PCNs objectives.

Person Specification

Experience

Essential

• Strong team leadership experience in a healthcare environment, with a proven track record of managing large teams effectively.
• Experience using EMIS or similar clinical systems, with the ability to manage and optimise their use for network-wide benefits.
• Excellent organisational and project management skills, with the ability to coordinate multiple activities and deliver projects on time.
• Proven ability to manage performance and drive improvements, with a data-driven approach to decision-making.
• Strong communication skills, including the ability to engage stakeholders at all levels, from frontline staff to senior leaders.
• Understanding of NHS and PCN operational requirements, including compliance with NHS, CQC, and other relevant regulations.
• Experience in HR processes including recruitment, performance management, and staff development.

Desirable

• Previous experience working in a Primary Care Network (PCN) or with integrated care systems.
• Knowledge of population health management and initiatives designed to improve access and outcomes for patients.
• Experience with project management tools and methodologies, including the development of business cases and operational plans.
• Familiarity with Microsoft Teams, SharePoint, or similar collaboration tools.
• Advanced skills in data reporting and analysis, with the ability to draw insights from data to inform decision-making.
• Experience in leading change management initiatives, driving continuous improvement and innovation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bramhall and Cheadle Hulme Primary Care Network

Address

Cheadle Hulme Medical Group

11 Ladybridge Road

Stockport

SK8 5LL

Employer's website

https://www.cheadlehulmeandbridgehouse.nhs.uk (Opens in a new tab)