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Care Navigator

Farnham Medical Centre

The closing date is 04 October 2024

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Job summary

Our care navigators are the first point of contact and they are crucial to the effective running of the surgery. It is important that the right applicant is able to communicate effectively at all levels and remains calm under pressure. Excellent organisational and IT skills are required.

Main duties of the job

The main duties of this role are to take calls from patients and direct them to the most appropriate team for their needs, utilising many additional services as well as general practice teams.

About us

Farnham Medical Centre is a large practice situated in South Shields. We have over 17000 patients and have a team of GPs, nurses and admin staff to coordinate their care.

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata after probation

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4535-24-0005

Job locations

435 Stanhope Road

South Shields

Tyne and Wear

NE33 4QY


Job description

Job responsibilities

The role of the skilled care navigator is varied and involves excellent communication through a variety of means including telephone and online. The successful applicant will need to be able to efficiently switch between systems in order to efficiently navigate the patient to the correct service for their needs. It is extremely inportant that the care navigator is committed to providing excellent customer service.

Job description

Job responsibilities

The role of the skilled care navigator is varied and involves excellent communication through a variety of means including telephone and online. The successful applicant will need to be able to efficiently switch between systems in order to efficiently navigate the patient to the correct service for their needs. It is extremely inportant that the care navigator is committed to providing excellent customer service.

Person Specification

Qualifications

Essential

  • GCSE Grade C or above (or equivalent) in English and maths
  • Ability to work calmly under pressure

Desirable

  • Experience in a healthcare setting, ideally primary care
Person Specification

Qualifications

Essential

  • GCSE Grade C or above (or equivalent) in English and maths
  • Ability to work calmly under pressure

Desirable

  • Experience in a healthcare setting, ideally primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Farnham Medical Centre

Address

435 Stanhope Road

South Shields

Tyne and Wear

NE33 4QY


Employer's website

https://farnhammedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Farnham Medical Centre

Address

435 Stanhope Road

South Shields

Tyne and Wear

NE33 4QY


Employer's website

https://farnhammedicalcentre.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Services Manager

Joanna Veti

joanna.veti@nhs.net

01914554748

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata after probation

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4535-24-0005

Job locations

435 Stanhope Road

South Shields

Tyne and Wear

NE33 4QY


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