Medical Receptionist

Job description

Job responsibilities

Accountable to Practice Manager

Responsible for dealing with all matters concerning the non clinical care of patients, either F2F on by telephone. A strong professional and flexible approach is essential for the day to day running of the organisation of the practice and in the approach to future developments.

Job Responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the flowing list. Duties may be varied from time to time under the direction of the Team Leader, Practice Manager and Deputy Practice Manager, dependent on current and evolving practice workload and staffing levels.

Maintaining security in accordance with practice protocols

Being aware of and remaining abreast of practice policies and protocols

Knowing where to find phone numbers, policies and contacts

Computer data entry/data collection and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required

Providing clerical assistance to the practice, pcn and CCG staff as required from time to time, including word/data processing, filing, photocopying, scanning

Providing refreshments for staff and visitors as required; loading and emptying the dishwasher, keeping the kitchen area tidy and collecting cups from upstairs

Keeping the reception area tidy and free from obstructions and clutter

Charging patients the appropriate amount for private work, providing a receipt to the patient and recording charge in the receipt book

Receiving, checking and signing for deliveries

Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice

Filing of notes

Prescription Processing including EPS

Processing F2F and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Taking messages and passing on information

Other tasks

This job description does not represent an exhaustive list of duties and responsibilities and it may be amended in light of any organisational and development requirements of the Practice.

Cover for holidays and sickness as and when it is needed.

Ideally you will have experience of working in a GP Practice and using Systemone Clinical System and DOCMAN would also be beneficial.

To act as the first point of contact for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and direct them to the correct surgery when required.

To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service.

To ensure patient notes are correctly extracted and re-filed when necessary.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or re-direct enquiries, booking appointments etc.

Receive prospective patients and register patients.

Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays. This includes contacting the hospital(s) for those results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery.

Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GPs signature when necessary. Maintain a record in the book of items received into the surgery.

Cancel appointments when necessary, contact the patient(s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency services when necessary.

Liaise with doctors to make appointments for private medicals when required.

At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session. Also ensure the patient display is correctly set.

At the end of surgery check that the out of hours message system is working

On leaving the premises ensure the workstation computers are switched off, doors are locked, windows & skylights shut and, if last to leave, the alarm is set.

Person Specification

Qualifications

Essential

• GCSE A-C in English and Maths
• Good IT skills using MS Office

Experience

Essential

• Previous experience preferred but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Scott Arms Medical Centre

Address

Whitecrest

Birmingham

B43 6EE

Employer's website

https://www.scottarmsmedical.co.uk (Opens in a new tab)