Phlebotomist (HCA)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by Health Care Assistant may include any or all of the items in the following list:

Annual Health Checks for patients

Measuring and recording: Blood pressure, pulse rate, height and weight, body mass index, temperature etc.

Act as a chaperone as and when required.

Wound care/dressings within sphere of competence.

Vaccine/cold chain storage, monitoring and recording.

Preparing and maintaining environments and equipment before, during and after patient care interventions.

Assisting in the assessment and surveillance of patients health and well-being.

Ensure consultation rooms are clean and well stocked.

Checking calibration and cleaning of equipment.

Give accurate and appropriate information to patients and groups within own competence.

Remove sutures and clips.

Flu, Pneumonia and COVID-19 injections (training provided if necessary).

Support the Practice Nurse with management of chronic disease clinics.

Processing and management of laboratory samples requested by GPs/Nurses.

Vaccine/cold chain storage, monitoring and recording.

Ensure clinical waste is removed from clinical areas and left at collection point in accordance with practice policies.

Helping to raise awareness of health and well-being and how it can be promoted.

Assisting with the collection and collation of data on needs related to health and well-being.

BP monitoring.

Urinalysis as required.

Wound care and compression therapy and removal of sutures/clips.

Smoking prevention as applicable.

Ear Syringing.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming, non-judgmental.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Completing all mandatory training on eLearning/Bluestream, ensuring that it is always up to date.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with other professionals / teams to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers in a positive friendly manner.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• 1 Year Experience in General Practice.
• Experience of dealing with patients whose circumstances may make them vulnerable.
• Experience in delivering quality outcomes of people's care and treatment, especially among older people; people living with long-term or chronic conditions, including people living with a Learning Disability, people in the last 12 months of life and people experiencing poor mental health.
• Knowledge and understanding of current national developments and trends in health care, quality assurance and practice development.
• Computer literate.
• Effective time management skills.
• Excellent communication skills.

Desirable

• Experience of SystmOne or other clinical systems.
• Familiarity with local area and NHS services.

Qualifications

Essential

• General education (e.g., GCSEs) to grade C or above.
• Phlebotomy certification.
• NVQ Level 3 Health and Social Care.

Desirable

• HCA Diploma or equivalent.

Skills and knowledge

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions Adaptable to change
• Computer literate

Desirable

• Basic IT skills
• Experience of SystmOne computer system
• Skills in ECGs, patient health checks, BP and Basic first aid knowledge
• Health and safety awareness
• Wound care, tissue viability and ear irrigation

Personal Qualities and Attributes

Essential

• Good interpersonal and communication skills.
• Good organisational skills.
• Good team working skills.
• Ability to work independently following verbal or written instructions.
• Adaptable to change.
• Ability to ensure patients are treated with dignity and respect.
• An understanding of requirements of confidentiality.
• Able to work on own initiative.
• Ability to work as part of an integrated team.
• Able to work under pressure and remain calm.
• Flexible and adaptable.
• Aware of own limitations.
• Ability to demonstrate enthusiasm to develop healthcare nursing skills within sphere of responsibility.

Other requirements

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Willingness to work flexible hours when required to meet work demands
• Champion of equality and valuing diversity
• Operates at all times in line with Confidentiality and Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mount Pleasant Health Centre

Address

Mount Pleasant Health Centre

Mount Pleasant Road

Exeter

EX4 7BW

Employer's website

https://https://www.mountpleasanthealthcentre.co.uk/ (Opens in a new tab)