Dispensing Assistant

Job summary

The GP Dispensary Assistant supports the efficient running of the dispensary within the GP practice, by assisting with the preparation and supply of medications under the supervision of the Dispensary Manager. The role ensures that dispensing tasks are carried out safely, accurately, and in compliance with NHS regulations and dispensary protocols. The assistant contributes to maintaining stock levels, managing medication records, and providing excellent customer service to patients.

Main duties of the job

Dispensary Support & Organisation

• Assist in the day-to-day dispensing activities ensuring accuracy and adherence to Standard Operating Procedures.
• Support the safe storage, handling, and disposal of medications including controlled drugs under supervision.
• Help maintain dispensary cleanliness and organise stock areas to support safe and efficient workflows.

Medication Preparation & Supply

• Prepare medication labels and prescriptions following standard procedures.
• Support checking medication stock levels and assist in stock rotation and expiry date monitoring.
• Assist with receiving, unpacking, and storing pharmaceutical supplies safely.

Customer Service & Communication

• Provide friendly and professional support to patients collecting medications or making enquiries.
• Respond to routine queries and escalate clinical or complex issues to the Dispensary Manager or clinical staff.
• Maintain patient confidentiality and handle sensitive information discreetly.

Record Keeping & Administration

• Assist with accurate recording of medication supplies and stock movements.
• Support dispensary audits by maintaining accurate documentation and reports.
• Help ensure compliance with legal and professional standards including controlled drug records.

About us

Bridge Street Surgery is a General Practice Partnership open to all patients living within our practice boundary of Brigg and surrounding villages.

We work in partnership with our patients, Patient Participation Group, staff and our Primary Care Network to provide high quality medical services for our patients. We strive and are proud to provide patient centred care, with equality of access and open accessibility for both same day and routine appointments.

We help patients to manage their health and prevent illness. Our team assess, diagnose, treat and manage illness. receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists, sharing information where needed.