Job summary
We are seeking an experienced, forward-thinking leader to
take on the role ofPCN Operations Manager and Digital &
Transformation Leadfor Shropshire Rural Alliance PCN. This is an exciting
opportunity to shape local health services, lead meaningful change, and work at
the forefront of innovation in primary care.
You will lead the operational delivery of key services
across the PCN, including Enhanced Access, ARRS workforce development, and
digital transformation programmes such as EMIS Hub, cloud telephony, and
digital triage. This role combines hands-on coordination with strategic
leadership and system-level collaboration.
Based in Rural Shropshire and supported by a proactive team
and federation infrastructure, this role offers variety, autonomy, and impact.
You will work closely with clinical leaders, practice managers, and wider
stakeholders to improve patient outcomes, reduce inequalities, and future-proof
local care.
If you're passionate about making services work better,
confident in managing teams and digital change, and want to play a pivotal role
in transforming primary care, wed love to hear from you.
Main duties of the job
This is a hands on leadership role at the heart of primary
care. You will be based across practices in SRA PCN, working with a wide range
of clinical and non clinical teams to improve patient access, support our
staff, and help services run smoothly every day.
This role offers real variety and impact. One day you could
be building the Enhanced Access rota and supporting a new team member, the next
you might be troubleshooting EMIS sessions, attending a system meeting, or
supporting a GP practice to improve their digital triage. No two days are the
same, and you will work with people across all levels of the health system.
We welcome candidates from a wide range of backgrounds
including operations, service improvement, IT, practice management, digital
transformation, programme delivery, NHS admin and beyond. If you are highly
organised, people focused, confident with systems, and enjoy making things work
better for staff and patients, this could be your ideal next step.
About us
Our Health Partnership was set up by local GPs who are
passionate about providing high quality primary care and using their time and
skills effectively to benefit patients.
We are currently a Primary Care Network made up of five GP
practices supporting approximately 30,000 patients in and around rural
Shropshire. (Clive, Knockin, Pontesbury & Worthen, Shawbury and Westbury)
We are an integrated community-based team delivering a range
of additional services such as extended hours appointments, paramedic home
visiting and first contact physiotherapists to name just a few. By working
together, we can proactively offer more effective and efficient services that
meet our patient needs.
Job description
Job responsibilities
As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across SRA PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic lead for digital programmes such as EMIS Hub, cloud telephony, and digital triage.
You'll manage and support staff across practices, lead on workforce planning and transformation, and ensure services meet contractual and regulatory requirements. The role involves strong partnership working with practice teams, ICB colleagues and system stakeholders.
This is a hands-on leadership role for someone who enjoys improving services, working with data, leading people, and using digital solutions to enhance access and patient care.
Main responsibilities
Enhanced Access and PCN services
- Coordinate day to day running of Enhanced Access including clinic set up, session planning and rotas
- Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred
- Support the development of PCN level services in line with national and local guidance
- Maintain up to date operating procedures and templates to support delivery
Digital and transformation
Job description
Job responsibilities
As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across SRA PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic lead for digital programmes such as EMIS Hub, cloud telephony, and digital triage.
You'll manage and support staff across practices, lead on workforce planning and transformation, and ensure services meet contractual and regulatory requirements. The role involves strong partnership working with practice teams, ICB colleagues and system stakeholders.
This is a hands-on leadership role for someone who enjoys improving services, working with data, leading people, and using digital solutions to enhance access and patient care.
Main responsibilities
Enhanced Access and PCN services
- Coordinate day to day running of Enhanced Access including clinic set up, session planning and rotas
- Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred
- Support the development of PCN level services in line with national and local guidance
- Maintain up to date operating procedures and templates to support delivery
Digital and transformation
Person Specification
Knowledge and Skills
Essential
- Strong organisational skills including planning, prioritising, time management and record keeping.
- Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, healthcare professionals and other practice staff.
- Ability to prioritise own workload.
- Computer efficient with the ability to apply effect IT systems.
- Excellent written and verbal communication skills.
- Excellent team working skills.
- Ability to work independently, showing initiative.
Desirable
- Knowledge of Primary Care and how it operates.
- Knowledge of Primary Care Networks and the Network Contract DES specifications.
- Able to use Clinical Information Systems.
Qualifications
Essential
- Excellent understanding of NHS policy, PCN contracts, and primary care strategy
- Relevant qualifications or certifications in digital or health informatics, such as Digital Health Leadership, NHS Digital Academy, or equivalent
- Strong financial acumen with experience managing budgets and overseeing performance reporting
Desirable
- Masters degree in healthcare management, public health, digital innovation, or related discipline
- Formal project management qualification (e.g. PRINCE2, Agile, MSP)
- NHS Leadership Academy programme completion or equivalent leadership development
Other
Essential
- Meet DBS reference standards and criminal records checks.
- Access to own transport / full clean driving license.
- Ability to travel across the locality if needed.
Experience
Essential
- Significant experience at a senior level in health or care operations, transformation, or commissioning
- Demonstrable people management experience, including line management, team development, and performance oversight
- Excellent understanding of NHS policy, PCN contracts, and primary care strategy
- Experience in delivering digital transformation programmes and leading adoption of new technologies in a healthcare setting
- Strong financial acumen with experience managing budgets and overseeing performance reporting
- Excellent stakeholder management and communication skills with experience of system-level collaboration
- Proven ability to manage multiple priorities, adapt to change, and deliver results independently and as part of a team
Desirable
- Experience leading complex change across multiple organisations or systems
- Familiarity with EMIS Web, EMIS Hub, and digital tools used in primary care transformation
Person Specification
Knowledge and Skills
Essential
- Strong organisational skills including planning, prioritising, time management and record keeping.
- Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, healthcare professionals and other practice staff.
- Ability to prioritise own workload.
- Computer efficient with the ability to apply effect IT systems.
- Excellent written and verbal communication skills.
- Excellent team working skills.
- Ability to work independently, showing initiative.
Desirable
- Knowledge of Primary Care and how it operates.
- Knowledge of Primary Care Networks and the Network Contract DES specifications.
- Able to use Clinical Information Systems.
Qualifications
Essential
- Excellent understanding of NHS policy, PCN contracts, and primary care strategy
- Relevant qualifications or certifications in digital or health informatics, such as Digital Health Leadership, NHS Digital Academy, or equivalent
- Strong financial acumen with experience managing budgets and overseeing performance reporting
Desirable
- Masters degree in healthcare management, public health, digital innovation, or related discipline
- Formal project management qualification (e.g. PRINCE2, Agile, MSP)
- NHS Leadership Academy programme completion or equivalent leadership development
Other
Essential
- Meet DBS reference standards and criminal records checks.
- Access to own transport / full clean driving license.
- Ability to travel across the locality if needed.
Experience
Essential
- Significant experience at a senior level in health or care operations, transformation, or commissioning
- Demonstrable people management experience, including line management, team development, and performance oversight
- Excellent understanding of NHS policy, PCN contracts, and primary care strategy
- Experience in delivering digital transformation programmes and leading adoption of new technologies in a healthcare setting
- Strong financial acumen with experience managing budgets and overseeing performance reporting
- Excellent stakeholder management and communication skills with experience of system-level collaboration
- Proven ability to manage multiple priorities, adapt to change, and deliver results independently and as part of a team
Desirable
- Experience leading complex change across multiple organisations or systems
- Familiarity with EMIS Web, EMIS Hub, and digital tools used in primary care transformation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
