Dispenser

Job description

Job responsibilities

Job Responsibilities:

Dispensing

Dispensing acute prescriptions

Not to dispense medicines to unauthorised persons, without the doctors consent

Dispensing repeat prescription requests received by medicines management, Patient Access and those delivered to the surgery

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor

Updating patients repeat screens on Doctors instructions

Dispensing private prescriptions

Dispensing black listed prescriptions, pricing and recording them

Checking colleagues dispensing

Ensuring the Dispensary area remains clean and tidy

Maintaining complete and accurate records for controlled drugs

Prescriptions

Handing out prescriptions and collecting charges when appropriate

Taking prescription repeats

Collecting private charges for black listed medications, vaccines and holiday prophylactic medication

Sorting, stamping and endorsing prescriptions

Completing backs of prescriptions

Generating prescriptions

Stock Control

Ordering appropriate quantities of goods via the wholesalers computer link

Checking goods as and when they are delivered and recording generic details

Returning incorrect goods to the wholesalers

Stocking shelves, refrigerators and other storage areas using rotation method

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

Removing out of date stock from the shelves, refrigerators and other storage areas

Disposal of returned unused medicines

Other

To answer telephone calls & passing on messages as appropriate

Dealing with problems & enquiries

Inputting information onto computer

To work flexibly within the team & to provide cover as necessary

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient/Dispenser

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPD for processing and reimbursement. The forms should be bundled in accordance with current PPD guidelines and include any necessary accompanying paperwork such as the FP34D

To promptly forward all invoices and dispensary related correspondence to the Practice Manager to practice policy.

To notify the Practice & Dispensary Manager of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Level 2 S/NVQ Pharmacy Services / Qualification in Dispensing
• GCSE grade A to C in English and Maths

Experience

Essential

• Demonstrable experience of working in a dispensary
• Good IT Skills

Desirable

• Experience of EMIS Web clinical system
• Experience of Microsoft Office software

Knowledge/Skills and Attributes

Essential

• Advanced numeracy skills
• Excellent keyboard and computer skills
• Excellent communication (oral and written) and inter personal skills
• Good time management
• Problem solving
• Able to manage change
• Able to manage conflict

Desirable

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Able to work under pressure
• Ability to self-motivate, organise and prioritise own workload
• Able to work in a changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pontesbury & Worthen Medical Practice

Address

Hall Bank

Pontesbury

Shrewsbury

Shropshire

SY5 0RF

Employer's website

https://www.pontesburyworthenmp.co.uk/ (Opens in a new tab)