Pontesbury & Worthen Medical Practice
This job is now closed
Receptionist Vacancy X2 positions available
Part Time - up to 25 hours per week
An exciting opportunity to join our friendly and welcoming Reception team, working across two sites, in our newly merged five-doctor GP partnership, based in rural Shropshire, just south of Shrewsbury.
Prior to the merger, which formally took place on 1st April 2021, the two practices had worked together for many years, and were already closely aligned from both a clinical and managerial perspective. More recently we have been very influential in establishing the Rural Cluster of the Shrewsbury Primary Care Network, through which much of the future funding for Primary Care Services will be drawn. Our combined strengths in clinical care and service provision place us in an extremely strong and influential position in determining how services are commissioned and implemented for our own patients, and will help secure the broad accessible service we currently provide is maintained and continually improved.
Main duties of the job
Main duties of the job
To provide a first point of contact for patients at the reception desk, and on the telephones, and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff. To book and manage appointments and provide reception cover across both of our practice sites.
This newly formed practice of just over 10,000 patients has a positive, pleasant and friendly working atmosphere and the partners and staff strive to keep it so. The team work well together with the sole aim to provide high quality patient care to our population.
Responsible To: Practice Manager
PURPOSE OF POST:
To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff. To book appointments and provide reception cover across both of our practice sites.
Major Duties and Responsibilities of the Post
Ensure efficiency of the EMIS computerized appointment system and monitor the flow of patients into consulting rooms.
Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure the procedures are completed
Advise patients of relevant charges for private medical services, accept payment and issue receipts for same
Respond to all requests for assistance from patients and other visitors
Enter requests for home visits into EMIS computer system, stating time received and including all relevant information and, where necessary, refer to the duty doctor
Ensure all requests for prescriptions are actioned as per practice policy
Action requests for ambulance transportation and enter details in appropriate book
Ensure that reception, waiting areas, consulting rooms, corridors and toilets are kept neat and tidy
Management of EMIS Appointment Systems:
Ensure total familiarity with all appointment systems in effect including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records
Monitor effectiveness of the system and report any problems or variations required
Management of Medical Records:
Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to
Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order
Operation of Telephone System:
Receive and make calls as required. Divert calls and take accurate messages as required
Ensure that the system is operational at the beginning of each day and switch to night service at the end of each day
Start and End of Day Procedures:
Open up premises at the start of day, making tea & coffee and make all necessary preparations to receive patients
Download Shropdoc reports, print off and pass to duty GP
Secure premises at the end of each day, ensure the building is secure, internal lights off, electrics unplugged and alarm activate but if cleaners are present the alarm is to be left off.
Once staff are proficient at the basis level they will be expected to move onto at least
one of the following support roles which will be transferred from time to time to ensure good cross cover in the event of holidays or illness.
1) Preparation of specialist reports including tracking payment and dispatch or reports by Recorded delivery
2) Implementing the Childhood Immunisation recall system.
3) Receiving and dispatching medical records as patients join, leave or die, this includes use of the GP2GP electronic system
4) Keeping Petty cash records
5) Carrying out medical audit under GPs direction
6) Assembling and dispatching FP10s and associated Annexes to the Prescriptions Pricing Authority.
7) Recall of patients in chronic Disease management
8) Recording of cytology results and administrative duties within this area
9) Co-ordination of vasectomy clinics and all administrative duties associated with this
Any other delegated duties considered appropriate to the post
Special Requirements of the Post:
An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal
An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests
Excellent communication skills
Accuracy in transcribing information
Ability to work without supervision and determine own workload priorities
Keyboard skills and computer literacy skills desirable
Ability to work well within a team and under pressure
Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pontesbury & Worthen Medical Practice
For help with your application, contact:
27 May 2021
£9.50 an hour
Part-time, Flexible working