Job summary
Part Time Medical
Receptionist Annesley Woodhouse Surgery
Day/ Hours TBC - working hours 8.30am - 18.00pm
Ashfield House is a friendly GP Practice in Annesley Woodhouse with just under a 6000 patient population. We are looking for a Medical Receptionist to join our current team. Excellent communication skills are paramount with a caring friendly manner.
Flexibility to cover holiday and sick leave
will be needed.
This is a very
demanding role which requires accuracy, an excellent telephone manner, computer
& office skills, ability to multi task & work to deadlines all within a
team environment
Main duties of the job
- Opening up/locking up of the practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming (and
outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork on workflow
- Processing repeat prescriptions in accordance
with practice guidelines
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
About us
We are a good team and
strive to offer an excellent service to
our Patients.
1 GP Provider, 1 Salaried GP and 2 Salaried ANP's
1
Practice Nurse 1 Health Care Assistant
We are also training practice
Access
to Clinical Pharmacists & Social Prescribers
High
QOF achievement with list size just under 6000
SystmOne
Practice
CQC
rated Good
Annesley Woodhouse is a
rural village just north of Nottingham and is close to the M1, A38, Sheffield
and the Peak District. Our practice population is just under 6000 and has a
high level of chronic disease and elderly patients who can often require visits. The surgery is based in a converted house
with 3 consulting rooms, treatment room & upstairs clinic room and a team
of friendly reception / admin staff to help support Clinicians.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONISTS
PART TIME
REPORTS TO: PRACTICE MANAGER
HOURS: TBC Approx 18+
Job summary:
The purpose of the role is to:
Offer Reception cover and general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of
clerical support to clinical staff and other members of the practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken
by members of the practice administration team may include any or all of the
items in the following list. Duties may
be varied from time to time under the direction of the senior
receptionist/practice manager, dependent on current and evolving practice
workload and staffing levels:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming (and
outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork on workflow
- Processing repeat prescriptions in accordance
with practice guidelines
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Provision of refreshments for staff and
visitors as required and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers, colleagues,
other healthcare workers or the business of the practice may only be
divulged to authorised persons in accordance with the practice policies
and procedures relating to confidentiality and the protection of personal
and sensitive data
Health & safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice health & safety policy, the practice health &
safety manual, and the practice infection control policy and published procedures.
This will include:
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use
of training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way, free from hazards
- Actively reporting
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general/patient areas generally clean, assisting in the maintenance of
general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential
risks identified
- Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
- Personal/professional development:
- The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance.
- Quality:
- The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communication:
- The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Contribution to the implementation of services:
- The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONISTS
PART TIME
REPORTS TO: PRACTICE MANAGER
HOURS: TBC Approx 18+
Job summary:
The purpose of the role is to:
Offer Reception cover and general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way
Undertake a variety of administrative duties to
assist in the smooth running of the practice, including the provision of
clerical support to clinical staff and other members of the practice team
Facilitate effective communication between
patients, members of the primary health care team, secondary care and other
associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken
by members of the practice administration team may include any or all of the
items in the following list. Duties may
be varied from time to time under the direction of the senior
receptionist/practice manager, dependent on current and evolving practice
workload and staffing levels:
- Opening up/locking up of practice premises
and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone requests
for appointments, visits and telephone consultations, and ensuring callers
are directed to the appropriate healthcare professional
- Processing and distributing incoming (and
outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork on workflow
- Processing repeat prescriptions in accordance
with practice guidelines
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Providing clerical assistance to practice
staff as required from time to time, including word/data processing,
filing, photocopying and scanning
- Provision of refreshments for staff and
visitors as required and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and
leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
- In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
- In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information from any source is to be regarded
as strictly confidential
- Information relating to patients, carers, colleagues,
other healthcare workers or the business of the practice may only be
divulged to authorised persons in accordance with the practice policies
and procedures relating to confidentiality and the protection of personal
and sensitive data
Health & safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice health & safety policy, the practice health &
safety manual, and the practice infection control policy and published procedures.
This will include:
- Using personal
security systems within the workplace according to practice guidelines
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks
- Making effective use
of training to update knowledge and skills
- Using appropriate
infection control procedures, maintaining work areas in a tidy and safe
way, free from hazards
- Actively reporting
health and safety hazards and infection hazards immediately when
recognised
- Keeping own work areas
and general/patient areas generally clean, assisting in the maintenance of
general standards of cleanliness consistent with the scope of the job
holders role
- Undertaking periodic
infection control training (minimum annually)
- Reporting potential
risks identified
- Demonstrate due regard for safeguarding and
promoting the welfare of children.
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
- Behaving in a manner that is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
- Personal/professional development:
- The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance.
- Quality:
- The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communication:
- The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Contribution to the implementation of services:
- The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- Qualifications/
- Training
- Good Basic Education
- Good typing spelling
- Numeracy & literacy of an acceptable standard
- NVQ in Administration Reception or Customer Service Level
- Computers/IT/Typing
- Previous Training
Desirable
- IT & Keyboard skills
- Communication skills
- Excellent telephone Manner
- Work under pressure / stress
- Can Multi Task
- Work to deadlines
- Analytical
- Knowledge of medical terminology
- Qualification in IT & keyboard skills
- Telephone skills
Experience
Essential
- Customer Services
- Telephone/Communication
- Computers
- Teamwork
- Use of Initiative
- Flexible around work & colleagues
- Worked in Office environment
- Worked under pressure
- Stable Work history
Desirable
- Previous Health Service Experience
- Able to use own initiative
- Prioritise own workload
- Team Player
- Excellent communicator
- Organisational skills
- Motivation
- Hard working
- Keen & enthusiastic
Personal Qualities
Essential
- Smart appearance
- Keen to learn
- Good verbal communication Speaks clearly
- Confident / Polite
- Sense of humour
- Caring / Empathy
- Team Player
- Decisive
- Good body language
- Good Health record
- Can work fast
- Understanding of role
Desirable
Person Specification
Qualifications
Essential
- Qualifications/
- Training
- Good Basic Education
- Good typing spelling
- Numeracy & literacy of an acceptable standard
- NVQ in Administration Reception or Customer Service Level
- Computers/IT/Typing
- Previous Training
Desirable
- IT & Keyboard skills
- Communication skills
- Excellent telephone Manner
- Work under pressure / stress
- Can Multi Task
- Work to deadlines
- Analytical
- Knowledge of medical terminology
- Qualification in IT & keyboard skills
- Telephone skills
Experience
Essential
- Customer Services
- Telephone/Communication
- Computers
- Teamwork
- Use of Initiative
- Flexible around work & colleagues
- Worked in Office environment
- Worked under pressure
- Stable Work history
Desirable
- Previous Health Service Experience
- Able to use own initiative
- Prioritise own workload
- Team Player
- Excellent communicator
- Organisational skills
- Motivation
- Hard working
- Keen & enthusiastic
Personal Qualities
Essential
- Smart appearance
- Keen to learn
- Good verbal communication Speaks clearly
- Confident / Polite
- Sense of humour
- Caring / Empathy
- Team Player
- Decisive
- Good body language
- Good Health record
- Can work fast
- Understanding of role
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.