Medical Secretary

East Cliff Practice (part of Invicta Health CIC)

This job is now closed

Job summary

East Cliff Practice is a busy GP surgery and training practice in Ramsgate serving around 16000 patients. We are a friendly team whose priority is to provide a caring service for our patients. We are dedicated to team working, communication, development and training.

We are looking for an experienced, conscientious and reliable medical secretary to join our friendly and professional team.

To provide high level administrative and medical secretarial support to the practice, doctors and health professionals involving word processing and audio typing.
To support the practice with patient’s clinical queries relating to referrals.

Main duties of the job

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and timely manner.
Use of the E-referral system (ERS) and all other digital applications to assist in the referral of patients to hospital, including sending out relevant documentation to the patient.
Resolving problems which relate to ERS. This includes changes to place of referral and dealing with rejected referrals.
To monitor and complete daily tasks, rapid access referrals, Docman queries and email enquiries
To make appointments, bookings and admissions as required
To establish and maintain filing and administrative systems so that written, or computer information is easily accessible and secure.
To retrieve medical records and assist with the completion of medical/insurance records.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
Observe strict rules about patient confidentiality at all times

About us

We are an organisation that is passionate about all aspects of General Practice and that prides itself on delivering high quality, person centred care for our 16,000 patients.

We enjoy a positive working environment which includes a strong team approach and co-operative relationships with our patients and colleagues.

Date posted

10 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4481-22-3761

Job locations

Montefiore Medical Centre

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

Job description

Job responsibilities

Main Duties of the job

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and timely manner.

Use of the E-referral system (ERS) and all other digital applications to assist in the referral of patients to hospital, including sending out relevant documentation to the patient.
Resolving problems which relate to ERS. This includes changes to place of referral and dealing with rejected referrals.
To monitor and complete daily tasks, rapid access referrals, Docman queries and email enquiries
To make appointments, bookings and admissions as required
To establish and maintain filing and administrative systems so that written, or computer information is easily accessible and secure.
To retrieve medical records and assist with the completion of medical/insurance records..
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
Observe strict rules about patient confidentiality at all times

General Duties

To work collaboratively and professionally with colleagues across the wider organisation, building and maintaining relationships.
To contribute to the development of services, including processes, templates and principles.
To treat all members of the public with respect and not to discriminate on the grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage or civil partnership, or pregnancy and maternity or any other issue.
To ensure that Health and Safety guidelines are observed at all times and alert management to any concerns raised by staff or members of the public.
To be aware of guidelines relating to the safeguarding of children and vulnerable adults.
To ensure that strict confidentiality is observed at all times, especially when dealing with personal information.
To take part in any statutory and mandatory training or other training and development programmes as requested.
Any other reasonable duties as directed by your line manager.

Job description

Job responsibilities

Main Duties of the job

Use of the E-referral system (ERS) and all other digital applications to assist in the referral of patients to hospital, including sending out relevant documentation to the patient.
Resolving problems which relate to ERS. This includes changes to place of referral and dealing with rejected referrals.
To monitor and complete daily tasks, rapid access referrals, Docman queries and email enquiries
To make appointments, bookings and admissions as required
To establish and maintain filing and administrative systems so that written, or computer information is easily accessible and secure.
To retrieve medical records and assist with the completion of medical/insurance records..
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
Observe strict rules about patient confidentiality at all times

General Duties

To work collaboratively and professionally with colleagues across the wider organisation, building and maintaining relationships.
To contribute to the development of services, including processes, templates and principles.
To treat all members of the public with respect and not to discriminate on the grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage or civil partnership, or pregnancy and maternity or any other issue.
To ensure that Health and Safety guidelines are observed at all times and alert management to any concerns raised by staff or members of the public.
To be aware of guidelines relating to the safeguarding of children and vulnerable adults.
To ensure that strict confidentiality is observed at all times, especially when dealing with personal information.
To take part in any statutory and mandatory training or other training and development programmes as requested.
Any other reasonable duties as directed by your line manager.

Person Specification

Personal Attributes

Essential

*Able to work as part of a team
*Adaptable and flexible approach
*Polite and confident

Experience

Essential

*Advanced level of MS Office Applications
*Experience of working in a Medical Secretary role
*Working knowledge of medical terminology
*Experience of dealing with highly sensitive and complex confidential information

Desirable

*Knowledge and experience in the use of the E-referral system (ERS)

Skills and Abilities

Essential

*Touch typing at speed
*Word processing skills, including accurate proof reading
*Ability to communicate clearly with patients by phone
*Ability to manage a busy and varied workload
*Ability to work autonomously with the confidence to make decisions
*Ability to maintain a professional attitude in a pressurised environment
*Sensitivity and diplomacy in dealing with a wide range of people

Qualifications

Essential

*Good basic level of education including competent levels of literacy and numeracy
*Word processing skills/typing skills at RSA II or III or equivalent.

Desirable

*Recognised Medical Secretary qualification

Person Specification

Personal Attributes

Essential

*Able to work as part of a team
*Adaptable and flexible approach
*Polite and confident

Experience

Essential

*Advanced level of MS Office Applications
*Experience of working in a Medical Secretary role
*Working knowledge of medical terminology
*Experience of dealing with highly sensitive and complex confidential information

Desirable

*Knowledge and experience in the use of the E-referral system (ERS)

Skills and Abilities

Essential

*Touch typing at speed
*Word processing skills, including accurate proof reading
*Ability to communicate clearly with patients by phone
*Ability to manage a busy and varied workload
*Ability to work autonomously with the confidence to make decisions
*Ability to maintain a professional attitude in a pressurised environment
*Sensitivity and diplomacy in dealing with a wide range of people

Qualifications

Essential

*Good basic level of education including competent levels of literacy and numeracy
*Word processing skills/typing skills at RSA II or III or equivalent.

Desirable

*Recognised Medical Secretary qualification

Employer details

Employer name

East Cliff Practice (part of Invicta Health CIC)

Address

Montefiore Medical Centre

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

Employer's website

https://www.eastclifframsgate.nhs.uk (Opens in a new tab)

Employer details

Employer name

East Cliff Practice (part of Invicta Health CIC)

Address

Montefiore Medical Centre

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

Employer's website

https://www.eastclifframsgate.nhs.uk (Opens in a new tab)

For questions about the job, contact:

HR Adviser

Amanda Hancox

eastcliff.hr@nhs.net

Date posted

10 June 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4481-22-3761

Job locations

Montefiore Medical Centre

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

Privacy notice

East Cliff Practice (part of Invicta Health CIC)'s privacy notice (opens in a new tab)