Patient Services Team Member

Job summary

Job Types: Part-time, PermanentPart-time hours: 20 - 30 per week

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Experience:

• customer service: 2 years (preferred)

Application deadline: 12/09/2023

Hours required, 24 over:

Monday 08:00 - 18:30

Thursday 13:00 - 18:00

Friday 08:00 - 18:30

Starting hourly rate £10.66

A superb opportunity has arisen to join the Patient Services Team at Elvington Medical Practice.

Main Purpose of Job:

1. Primary interface to all patients; handling telephone calls, arranging appointments and communicating with patients

2. Responsible for maintenance and upkeep of computerised patient record

3. Meeting and greeting all visitors attending the practice

4. Ensuring smooth running of appointment system

Main duties of the job

Key Responsibilities:Ensuring that the reception area is a calm and professional front of houseSignposting patients to the best practitioner within appropriate timescalesHandling all manner of patient queriesAs part of the Patient Services Team may include:

• Allocating document workflow on a rostered basis
• Registration of patients
• Administration of referrals (private and NHS)
• Maintaining practice document templates
• Provide secretarial support to partners and staff
• Signposting patients to the best practitioner within appropriate timescales
• Handling all manner of patient queries

About us

Elvington Medical Practice serves over 7,200 patients, within Elvington and neighbouring villages to the south east of York. The Practice prides itself on being a central and active part of the community and providing patients with a personal and professional service. There has been a medical presence in the village for nearly 200 years.

We provide a range of primary health services to our community, and provide a base from which nurses, midwives, physiotherapists and health visitors operate. Further information on these services can be found within our website, including links to useful trusted external resources.

Our most recent patient survey rated us well above the national average across most areas assessed. This demonstrates the effort that we put in to delivering the highest quality of care and best patient experience possible. We constantly review patient feedback to inform our development.

Benefits:

• Company pension
• On-site parking
• Sick pay