Job summary
As the backbone of our practice, the Branch Manager provides
crucial support not only to our dedicated team of reception & administrative staff but also acts
as the main point of contact for all stakeholders regarding operational
matters. Your role will be essential in ensuring the seamless running of both
our front-of-house and back reception duties, always upholding the highest
standards of professionalism and quality in delivering patient services.
In this role, you will lead a dedicated and experienced team
that is passionate about providing exceptional care to our community. Our staff
members are our most valuable asset and as Branch Manager, you will ensure that
together, you continue to meet the diverse needs of our patients with
compassion, professionalism, and excellence. Your ability to motivate
and guide our talented team is key to our practice's success.
Main duties of the job
- Front of House Duties: Ensuring a welcoming, efficient, and effective service for all who walk through our doors.
- Patient Services: Maintaining an outstanding level of service to our patients.
- Clerical Services: Overseeing the day-to-day administrative duties that keep our practice running smoothly.
- Human Resources: Managing personnel issues, fostering a supportive and productive work environment.
- Communication: Ensuring clear, concise, and effective communication within the team and with external stakeholders.
- Quality and Service Development: Continuously seeking ways to improve our services and implement best practices in all areas of the practice.
- Health & Wellbeing Centre: You will also have a crucial role in the development of the practice as we move into the new 19 Hills Health & Wellbeing Centre (https://abuhb.nhs.wales/clinical-futures/developments/newport-east-health-and-wellbeing-centre/), in early 2025.
About us
Ringland Medical Practice (RMP), situated in the vibrant community of
Newport, has a dedicated team of healthcare professionals, and is committed to
providing high-quality, patient-centred care, fostering an environment where
the well-being of patients is the top priority.
At RMP, you will find a dynamic work environment that encourages
innovation, continuous learning, and professional growth. The practice is
equipped with modern medical facilities and employs the latest technologies in
healthcare delivery, ensuring that both patients and staff benefit from the
advancements in medical practices.
The practice takes pride in its multidisciplinary team, which includes
general practitioners, AHPs, nurses, healthcare assistants, and administrative
staff, all working together to deliver a comprehensive service.
For those looking for a varied role, we offer a unique platform to
develop leadership skills, engage in strategic planning, and contribute to the
improvement of healthcare services. The practice values innovation and is
always looking for ways to improve patient care, operational efficiency, and
staff satisfaction.
Joining RMP means becoming part of a forward-thinking, supportive team
that values your contribution and is committed to your professional
development. If you're passionate about healthcare and looking for a
challenging yet rewarding career opportunity, this could be the role for you.
Job description
Job responsibilities
Please see attached the Job Description and Key Performace Indicators.
These two documents specify the role and standards you will be expected to acheive.
Job description
Job responsibilities
Please see attached the Job Description and Key Performace Indicators.
These two documents specify the role and standards you will be expected to acheive.
Person Specification
Qualifications
Essential
- There are no mandatory qualifications required.
Desirable
- Qualifications:
- - Relevant qualifications in healthcare administration, business management, or a related field are desirable but not mandatory.
- - AMSPAR Qualifiatcion at any level.
- - Training in first aid, health and safety, and data protection would be advantageous.
Experience
Essential
- Previous experience in a reception or front-of-house role within a healthcare setting, demonstrating a capacity for high-quality patient service and efficient management of reception operations.
- Proven experience in managing a team, including scheduling, training, and performance evaluation.
- Experience in handling patient data and familiarity with healthcare operations, including appointment scheduling, patient registration, and managing patient queries.
Desirable
- Experience working in a GP practice or similar healthcare setting.
- Involvement in the development and implementation of practice policies and procedures.
Personal Qualities
Essential
- A commitment to continuous professional development.
- Flexibility and adaptability in managing changing priorities and workloads.
- A proactive approach to identifying and implementing improvements in patient services.
- Empathy and understanding, with a patient-oriented approach to service delivery.
Desirable
- Willingness to undergo further training as required by the role.
- Ability to provide cover for colleagues in their absence, which may include flexibility in working hours.
Skills
Essential
- Strong leadership and people management skills, with the ability to motivate and direct a team.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with patients, healthcare professionals, and other staff members.
- Proficient in the use of healthcare IT systems and general office software.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Problem-solving skills, with the ability to address and resolve operational issues swiftly.
Desirable
- Financial management skills, including budgeting and managing petty cash.
- Skills in IT support and development within a healthcare context.
Person Specification
Qualifications
Essential
- There are no mandatory qualifications required.
Desirable
- Qualifications:
- - Relevant qualifications in healthcare administration, business management, or a related field are desirable but not mandatory.
- - AMSPAR Qualifiatcion at any level.
- - Training in first aid, health and safety, and data protection would be advantageous.
Experience
Essential
- Previous experience in a reception or front-of-house role within a healthcare setting, demonstrating a capacity for high-quality patient service and efficient management of reception operations.
- Proven experience in managing a team, including scheduling, training, and performance evaluation.
- Experience in handling patient data and familiarity with healthcare operations, including appointment scheduling, patient registration, and managing patient queries.
Desirable
- Experience working in a GP practice or similar healthcare setting.
- Involvement in the development and implementation of practice policies and procedures.
Personal Qualities
Essential
- A commitment to continuous professional development.
- Flexibility and adaptability in managing changing priorities and workloads.
- A proactive approach to identifying and implementing improvements in patient services.
- Empathy and understanding, with a patient-oriented approach to service delivery.
Desirable
- Willingness to undergo further training as required by the role.
- Ability to provide cover for colleagues in their absence, which may include flexibility in working hours.
Skills
Essential
- Strong leadership and people management skills, with the ability to motivate and direct a team.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with patients, healthcare professionals, and other staff members.
- Proficient in the use of healthcare IT systems and general office software.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Problem-solving skills, with the ability to address and resolve operational issues swiftly.
Desirable
- Financial management skills, including budgeting and managing petty cash.
- Skills in IT support and development within a healthcare context.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
