Medical Receptionist

Job description

Job responsibilities

Job Summary: It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

Accountable to: General Practitioners (for medical matters)

Practice Manager, Senior Administrator or Reception Administrator (for all other

matters)

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or

queries.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours

specified by the practice.

KEY TASKS: Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action

Making appointments on EMIS, in line with current practice guidance

Dealing with all telephone queries/requests from patients, and acting as liaison with the

Doctors/Nurses as necessary.

Processing repeat prescriptions within 48 hours.

Taking home visit requests

Advising patients of relevant charges for private services

Receiving specimens from patients ensuring all their details have been recorded whilst following

Health & Safety policy.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the

cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as

necessary.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance of written protocols

Provide administrative support for clinical staff.

Electronic filing correspondence when necessary.

Opening and distribution or practice post.

Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily.

Changing details on EMIS i.e. Change of address, telephone numbers etc. Other Information:

Cover for other Reception team members may be required for sickness and annual leave.

Ensuring building security/premises at the end of the day and ensure the building is totally

secured, internal lights off and alarm activated.

To carry out any other duties agreed between employee and the practice to ensure the smooth

running of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive

information in relation to their health and other matters. They do so in confidence and have the

right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access

to confidential information relating to patients and their carers, practice staff and other healthcare

workers. They may also have access to information relating to the practice as a business

organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of

the practice may only be divulged to authorised persons in accordance with the practice policies

and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:

Using personal security systems with the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Keeping own work areas and general/patient areas free from hazards.

Reporting potential risks identified. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality: The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Participate in audit where appropriate

Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly NHS

Pension Scheme: The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks)

Person Specification

Experience

Essential

• At least 1 years experience working in a GP Practice as a Receptionist

Employer details

Employer name

Northwood Medical Centre

Address

5 The Square

Alvechurch

Birmingham

B48 7LA

Employer's website

https://northwoodandalvechurch.gpsurgery.net/ (Opens in a new tab)