Job summary
Cheylesmore Surgery are looking for a highly motivated, IT literate, forward thinking and quality aware individual to join our expanding team.
We would like someone who can offer effective communication and assistance to our patients and entire practice team.
**Previous applicants need not apply**
Main duties of the job
Job
summary -
Offer
general assistance to the Practice Team and patients.
You
will project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice
Facilitate
effective communication between patients, managerial team and the clinical team
Duties
and responsibilities
The
duties and responsibilities may include any or all of the items in the
following list. Duties may be varied from time to time under the direction of
the Patient Services & Reception Manager, Practice Co-ordinating Lead &
Practice Manager, dependant on current and evolving practice workload and
staffing levels.
The
postholder will also apply practice policies, standards and guidance and also
participate in audits where appropriate.
About us
We are a large, suburban practice in Cheylesmore, Coventry near to the City Centre.
We have 13,500 registered patients, we are also a training practice for GP's and Nurses.
We have 5 GPs, 2 Clinical Pharmacists, 1 Physician Associate, 1 Paramedic Practitioner, 1 Advanced Nurse Practitioner, 2 HCA's and a Practice Nurse.
Job description
Job responsibilities
MAIN
DUTIES
Provide
cover for the front reception desk, greeting patients and visitors to the Practice
and assisting them with their queries.
Ensuring
all queries are dealt with confidentiality, respectfully and holistically.
Answer
incoming telephone calls from patients with a professional and pleasant manner
Using
practice provided tools and protocols to signpost patients to the most
appropriate service or healthcare professional.
Book
appointments accurately and with the appropriate clinician using the EMIS
system.
Process
online requests submitted by patients in line with practice protocols, ensuring
patients are updated on the next steps.
Manage
patients who may be verbally or physically aggressive in a professional manner,
using the appropriate alert systems and following Practice policy and training.
Accept
deliveries for the Practice Team being mindful of delivery instructions such as
refrigeration requirements and acting upon them to ensure they are prioritised.
Deal
with specimens safely and in line with infection control policy, ensuring they
are safely stored and ready for processing.
Deal
with situations involving distressed/unwell patients in line with practice
policies and training.
Allocate
test results to appropriate clinicians using the EMIS system and following
practice protocols.
Processing
DOCMAN in line with GDPR requirements and confidentiality protocols.
Support
the clinical team in a courteous, efficient, and effective way.
Participate
in and contribute to practice teamwork towards achieving a cohesive approach in
line with team objectives and targets.
Job description
Job responsibilities
MAIN
DUTIES
Provide
cover for the front reception desk, greeting patients and visitors to the Practice
and assisting them with their queries.
Ensuring
all queries are dealt with confidentiality, respectfully and holistically.
Answer
incoming telephone calls from patients with a professional and pleasant manner
Using
practice provided tools and protocols to signpost patients to the most
appropriate service or healthcare professional.
Book
appointments accurately and with the appropriate clinician using the EMIS
system.
Process
online requests submitted by patients in line with practice protocols, ensuring
patients are updated on the next steps.
Manage
patients who may be verbally or physically aggressive in a professional manner,
using the appropriate alert systems and following Practice policy and training.
Accept
deliveries for the Practice Team being mindful of delivery instructions such as
refrigeration requirements and acting upon them to ensure they are prioritised.
Deal
with specimens safely and in line with infection control policy, ensuring they
are safely stored and ready for processing.
Deal
with situations involving distressed/unwell patients in line with practice
policies and training.
Allocate
test results to appropriate clinicians using the EMIS system and following
practice protocols.
Processing
DOCMAN in line with GDPR requirements and confidentiality protocols.
Support
the clinical team in a courteous, efficient, and effective way.
Participate
in and contribute to practice teamwork towards achieving a cohesive approach in
line with team objectives and targets.
Person Specification
Experience
Essential
- Experience working in a GP Practice environment & customer service, with a customer facing role
Desirable
- EMIS, DOCMAN and AccuRx knowledge and experience of using
Qualifications
Essential
- Excellent IT skills
- Good general education to GCSE or equivalent, including equivalent Grade C or above passes in English & Maths
Person Specification
Experience
Essential
- Experience working in a GP Practice environment & customer service, with a customer facing role
Desirable
- EMIS, DOCMAN and AccuRx knowledge and experience of using
Qualifications
Essential
- Excellent IT skills
- Good general education to GCSE or equivalent, including equivalent Grade C or above passes in English & Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.