Chorlton Family Practice

Admin/ receptionist

Information:

This job is now closed

Job summary

What you'll do:

  • Welcome patients warmly and provide exceptional customer service.
  • Handle incoming calls efficiently and direct them appropriately.
  • Schedule appointments, manage patient registrations, and process medical forms.
  • Maintain accurate patient records and ensure data confidentiality.
  • Assist with administrative tasks
  • Contribute to a positive and supportive team environment.

Main duties of the job

  • Processing repeat prescriptions and dealing with prescription requests.

    • Handling incoming and outgoing mail and correspondence.
    • Managing appointment schedules and ensuring smooth clinic flow.
    • Assisting with administrative tasks such as filing
    • Assisting other members of the practice team as needed.
    • Ensuring the reception area is clean, tidy, and welcoming.
    • Adhering to practice policies and procedures.

    About us

    We are a large friendly practice with 23,500 patients based over two sites, we currently have 30 admin team members and are looking to recruit someone to join our work family.

    Details

    Date posted

    23 December 2024

    Pay scheme

    Other

    Salary

    £11.86 an hour

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A4456-24-12

    Job locations

    1 Nicolas Road

    Chorlton

    Manchester

    Greater Manchester

    M21 9NJ


    Doctors Surgery

    Corkland Road

    Manchester

    M21 8UP


    Job description

    Job responsibilities

    (job description attached) To provide a wide range of administrative support within the Practice to facilitate safe, effective and efficient patient care to the Practice population. To work closely with other members of the team to ensure that all duties are completed in a timely manner. To communicate effectively with the Practice population providing good customer service.

    Job description

    Job responsibilities

    (job description attached) To provide a wide range of administrative support within the Practice to facilitate safe, effective and efficient patient care to the Practice population. To work closely with other members of the team to ensure that all duties are completed in a timely manner. To communicate effectively with the Practice population providing good customer service.

    Person Specification

    Qualifications

    Essential

    • GCSEs or equivalent experience including English and Maths.

    Desirable

    • Basic Computer/word processing qualification
    • ECDL or typing/word processing.
    • Experience of EMIS Web

    Experience

    Essential

    • Experience in a post with face to face contact with public.
    • General office duties experience.
    • IT skills.

    Desirable

    • Working with persons with health needs

    Knowledge and Skills

    Essential

    • Knowledge of General Practice
    • Patient confidentiality.
    • Good communication skills; able to communicate with people of all ages using various media.
    • Methodical
    • Calm under pressure.

    Desirable

    • Able to demonstrate empathy with service users.
    • Problem solving skills.
    Person Specification

    Qualifications

    Essential

    • GCSEs or equivalent experience including English and Maths.

    Desirable

    • Basic Computer/word processing qualification
    • ECDL or typing/word processing.
    • Experience of EMIS Web

    Experience

    Essential

    • Experience in a post with face to face contact with public.
    • General office duties experience.
    • IT skills.

    Desirable

    • Working with persons with health needs

    Knowledge and Skills

    Essential

    • Knowledge of General Practice
    • Patient confidentiality.
    • Good communication skills; able to communicate with people of all ages using various media.
    • Methodical
    • Calm under pressure.

    Desirable

    • Able to demonstrate empathy with service users.
    • Problem solving skills.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Chorlton Family Practice

    Address

    1 Nicolas Road

    Chorlton

    Manchester

    Greater Manchester

    M21 9NJ


    Employer's website

    https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Chorlton Family Practice

    Address

    1 Nicolas Road

    Chorlton

    Manchester

    Greater Manchester

    M21 9NJ


    Employer's website

    https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    deputy practice Manager

    Jannyne Savage

    jannyne.savage@nhs.net

    Details

    Date posted

    23 December 2024

    Pay scheme

    Other

    Salary

    £11.86 an hour

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A4456-24-12

    Job locations

    1 Nicolas Road

    Chorlton

    Manchester

    Greater Manchester

    M21 9NJ


    Doctors Surgery

    Corkland Road

    Manchester

    M21 8UP


    Supporting documents

    Privacy notice

    Chorlton Family Practice's privacy notice (opens in a new tab)