Reception Manager

Job summary

Hythe Medical Centre are looking for a Reception Manager to support our hard working team of receptionist, administrators and medical secratories.

The role will consist of undertakin reception/administrative duties as well as having dedicated management time.

Main duties of the job

The Reception Manager is responsible for:

a. Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities

b. Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

c. Completing staff appraisals as required

d. Identifying and delivering team training where required

e. Compiling administration staff rotas

f. Reviewing and updating all administrative and reception policies and procedures as required

g. Supporting the management team in the compilation of practice reports and the practice development plan

h. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation

i. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies

j. Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences

k. Updating the appointment system to reflect leave and other approved absences

l. Providing initial guidance and advice to patients who wish to verbally complain

m. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Acting as building fire marshal

About us

We are a friendly GP surgery working over two sites in Staines and we are looking for a reliable and motivated individual to join our team.