Team Lead Medical Receptionist

Job description

Job responsibilities

Job Role:

Medical Reception Lead

Closing Date for Applications: 7/08/23

Salary: £11.50P/H

Part-time 25-27 hours

Job Summary

An opportunity has become available within our team at Baslow Health Centre. We would like to welcome into our team a Reception Team Lead to oversee the day to day operations within our reception area. We are an approachable friendly team who pride ourselves on a positive working environment.In addition to this, to undertake administrative duties/tasks alongside the practice manager.Job ResponsibilitiesTo oversee day-to-day running's of the reception/admin area, this includes distributing and delegating workload.To take an active role within the daily duties expected of the reception team, ensuring that the reception lead can also aid with reception workload as required.To organise sickness absence cover and oversee the reception rotas to ensure there is adequate cover.To ensure they represent the highest standards of confidentiality and have a full understanding of GDPR & Data Protection act 1998. Using this knowledge to ensure the reception team are adhering to these guidelines.To consult with the Practice Manager to ensure reception protocols & policies are up to date and embedded within the team.Reception lead may also be requested to perform duties that would support the clinical team or practice manager, this would be clarified as falling within the reception lead role.Knowledge & Experience Experience of 'SystmOne' this is an essential requirement. Previous administrative work within a GP practice (Desired) Knowledge of Primary care sector. IT skills working with Microsoft office (Word, Excel, PowerPoint) Excellent Face-To-Face communication Team Player (Essential) Ability to navigate demanding situations in a professional manner.CONFIDENTIALITY

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

The post holder will assist in promoting health and safety within the working environment.The post holder can identify the risks involved in work activities in a way that manages those risks, ensuring to consult with the management team to mitigate any risks within the reception area or applicable throughout the practice.Ensuring the relevant Health & Safety training is up to date and embedded within the team to make sure the team fully understand how to identify any risk.Leading example on infection control protocols and procedures, ensuring all reception staff are up to date with their E Learning, also using the protocols and procedures on a day-to-day basis.

EQUALITY & DIVERSITY

The post holder will support the equality, diversity and rights of patients, carers, and colleagues.Setting the example for others to recognise the importance of peoples' rights, understanding them in a way that is consistent with the practice's procedures and legislations.Ensuring to be welcoming, non-judgmental and respectful towards all patients and colleagues.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the practice as part of this employment.Taking responsibility for own development, learning and performance and demonstrating skills and activities to other who are undertaking similar work.Can effectively manage their own time, workload, and resources. Organisation skills, in terms of priority, timelines and meeting targets during times of high workload.

COMMUNICATION

The post holder should recognise the importance of effective communication within the team and make a conscious effort to.Communicate effectively with their colleaguesRecognise people's needs for alternative methods of communication.Communicate effectively and professionally with patients and carers.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience working within General Practice
• Experience working with System One
• Experience working within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Baslow Health Centre

Address

Church Lane

Baslow

Bakewell

Derbyshire

DE45 1SP

Employer's website

https://www.baslowhealthcentre.co.uk/ (Opens in a new tab)