Care Coordinator

Job summary

As a member of the team you will offer general assistance to the practice and project a positive and friendly image to the patients and other visitors, either in person or via the telephone. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way as well as process repeat prescription requests and manage all incoming correspondence.

You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice including providing clerical support to clinical staff and other members of the practice team.

We are looking for candidates who have excellent IT skills and, although previous experience in the NHS is desirable, it is not essential as full training will be given. Knowledge of SystmOne would be an added benefit.  

The hours will be a mixture of set shifts between the hours of 7.30am-12.30pm or 13.30-18.30pm Mon-Fri.  The contracted hours will be 25 hours. 

Main duties of the job

Answer telephone in a polite and professional manner

Signpost patients to the correct clinical services they require

Check in patients

Process appointment requests for today/future appointments from patients by telephone and in person.

Handing completed repeat prescriptions to patients

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Be able to cover all reception positions as necessary

Registrations of new patients

Process patients changes of address

Take accurate messages

Transfer calls to the correct member of practice team

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communicate effectively with other team members, patients and carers

Recognise needs for alternative methods of communication and respond accordingly

Flexible with regard to working hours, e.g. holiday and/or sickness cover

About us

Eightlands Surgery is a friendly practice that actively encourages learning and development within the team.  

The practice has 4 GP partners, 2 ANP's, 1 Nursing Associate and 1 Trainee Nursing Associate whom are all supported by a multiskilled administation team.