Care Navigator

James O'Riordan Medical Centre

This job is now closed

Job summary

We are developing the service we provide to our patients and are seeking Care Navigators to support patients through the Primary Care Journey. Care Navigators will work closely with the Practice admin team to support and be part of the daily workflow through the practice including patient telephone calls, appointment bookings, onward referrals and other areas of general practice admin.

The Practice is committed to developing and training staff to their full potential. We are happy to support training and development courses that are appropriate to the role and practice work. We are also a practice that would support those who wish to have career progression both within a small business and for those who are looking to broaden their skills for future development. For a informal discussion about the role or to organise a tour of the practice, please call 02039043331 and ask for Joanne Foley (Practice Business Manager)

Main duties of the job

Friendly and approachable, very well organised. Ability to work under pressure.

Have an understanding of customer service and how to remain customer focused. Enjoy and thrive on helping others

About us

Our practice has 4 GP Partners, 1 Salaried GP, 1 Nurse, 2 Health care assistants, 1 Paramedic, 1 Physicians Associate, Practice Management team, 6 Care navigators and 2 admin staff.

We are a very friendly and pro-active practice

Date posted

20 May 2021

Pay scheme

Other

Salary

£10 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4416-21-1356

Job locations

The James O'riordan Medical Centre

70 Stonecot Hill

Sutton

Surrey

SM3 9HE

Job description

Job responsibilities

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Take a history from a patient, carer or relative and effectively signpost the patient to the correct clinician or service

Liaise and work closely with the practice team and social prescribing link workers

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Provide a high quality, person-centred, holistic care to patients presenting face-to-face in the practice.

Assess the patients problem/s using predefined protocols and templates and ensure appropriate action is taken.

Promote and facilitate appropriate use of practice and NHS services.

Resolve complaints at the point of need and escalate to relevant person if appropriate.

Assist clinical and support staff with the smooth running of the reception area and ensure all assigned administrative tasks are completed.

To undertake any additional duties as requested by the Practice Management Team.