Operations Manager

Job description

Job responsibilities

Act as the first point of contact for enquiries from other team members and patients as appropriate.

Act as complaint manager in the absence of the Business Manager

Assist in planning and implementing annual and ad hoc training requirements.

Assist with/oversee GMS contract/QOF, IIF and PCN performance against targets, delegating as required, adapting as these evolve.

Plan and carry out an active programme of clinical audit, delegating as required.

Ensure practice compliance with Information Governance requirements including staff training and completion of the DSP toolkit.

Provide assistance in ensuring the practice complies with CQC requirements.

Communication/Relationships

Provide and receive information as required, taking minutes of meetings when required.

Make presentations when required to other team members.

Handle business sensitive / confidential information

Knowledge, Training & Experience

Advanced knowledge of administrative procedures including IT systems, hardware and software management, project monitoring, training for self development and for the needs of end users.

Analytical & Judgment skills

Interpret outcomes of audit and exercise judgement is guiding the Primary Healthcare Team through projects as appropriate.

Planning & Organising

Assist Business Manager / Clinical/ Admin staff in the development of overall business plans and workstreams in relation to day to day operations and to specific projects.

Responsibility for Policy Development

Liaise with Business Manager to develop/maintain policies and protocols for own and end users work, particularly clinical protocols with associated audit.

Human Resources

Provide training as identified via induction and appraisal for team members.

Financial and Physical Resources

Oversee supply stocks for clinical / administrative teams, including drug stock levels and ordering.

Assist with day to day budget management duties, initially with Business Manager, including administering payroll, NHS Pension scheme, accounts packages and monthly PPA claims when required

Information resources

Use and develop a wide range of IT applications as required.

Responsible for data entry, storage and back up of secure data, regular requirement to develop / create reports / searches / documents / protocols etc.

Research & Development

Undertake audit projects relating to clinical activities which may/may not impact on GMS/QOF/PCN targets.

Freedom to Act

Works autonomously within own area and may develop procedures / protocols for identified projects with GPs / Clinicians / Administration staff.

Special Requirements of the Post

An ability to self motivate, organise and prioritise own workload.

An understanding, acceptance and adherence to the need for strict confidentiality and to be able to convey the need for this to other staff.

An ability to use own judgement, resourcefulness and common sense.

Excellent communication skills.

Flexible attitude to working patterns and duties.

Person Specification

Experience

Essential

• Ability to communicate at all levels
• Pleasant manner
• Approachable demeanour
• Abide by confidentiality requirements
• IT skills
• Flexible approach to work

Desirable

• Experience of fully using a clinical system
• General practice experience
• Broad knowledge of GP contract/QOF/IIF
• Knowledge of Information governance requirements
• Ability to cope with stressful situations
• Knowledge of confidentiality issues
• Knowledge of data protection requirements

Qualifications

Essential

• Education:
• GCSE grade 5 or equivalent in English and Maths
• A levels or equivalent as a minimum
• IT qualification or experience

Desirable

• Education:
• Degree in HR/ business administration or equivalent

Other

Essential

• Team player
• Good communicator
• Adaptable

Desirable

• Good sense of humour

Skills and attitude

Essential

• Ability to communicate at all levels
• Pleasant manner
• Approachable
• Abide by confidentiality requirements
• IT skills
• Flexible approach to work

Desirable

• Ability to cope with stressful situations
• Knowledge of data protection requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Sele Medical Practice

Address

Hexham Primary Care Centre

Corbridge Road

Hexham

Northumberland

NE46 1QJ

Employer's website

https://www.selemedicalpractice.co.uk/ (Opens in a new tab)